Latin America Contact Center Outsourcing Services Markets

During 2007, Latin America maintained a favourable economic situation that allowed growth in nearly all the countries of the region. Driven by this positive environment, the Contact Center Outsourcing Services Market grew 25,58 percent in 2007, reaching a total of $4,70 billion. Even though the market is still distant from saturation, the market stage varies among countries. With the exception of the new entrant countries (like Peru, Nicaragua and Guatemala), most of the region is reaching maturity or has already do so, in terms of QoS and Infrastructure.

• Market overview
  • Summary of major findings
    • Market overview
    • Market engineering measurements
    • Market trends
    • Market challenges
    • Market drivers & restraints
• Market analysis
  • Current market status
    • Current market scenario
  • Market forecasts
    • Revenue forecasts
    • Pricing models
  • Regional analysis
    • Market status
    • Argentina
    • Chile
    • Brazil
    • Colombia
    • Central america and caribbean
    • Mexico
  • Outsourcing services
    • Trends in services
    • Inbound
    • Outbound
  • Offshore outsourcing
    • Latin american market comparison
• Competitive environment
  • Competitive analysis
    • Competitive structure
    • Market share analysis
  • Global companies - profiles
    • Acs
    • Atento
    • Ict group
    • Sitel
    • Stream international
    • Sykes enterprises
    • Teleperformance
    • Teletech
  • Regional and local companies - profiles
    • Actionline
    • Contax
    • E-services group
    • Entel call center
    • Multienlace
    • Telvista
    • Transactel
  • Strategies
    • Growth strategies