Should We Be Managing Ito and Bpo Engagements Differently?

Publication Date	May 2009
Publisher	Ovum
Product Type	Report
Pages	11
ISBN Number	not applicable
Product Code	OVM00840

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Summary

ITO and BPO are very different beasts. Although both fall under the umbrella named 'outsourcing', the level of impact, breadth, maturity and skill sets associated with them can vary substantially.

Content

Executive summary
In a nutshell
Ovum view
SWOT analysis
Strengths
Weaknesses
Opportunities
Threats
Competitive environment
Key competitors
Unisys' differentiators
Structure
Overview
Products and services
Overview
Strategy analysis
Strategy objectives
Focus: concentrate resources on fewer markets and offerings
Service quality: creating a clear and differentiated value proposition
Cost efficiency: driving cost efficiency across operations
Restructuring: simplify organisational structure
Strategy execution
Focus: concentrate resources on fewer markets and offerings
Service quality: creating a clear and differentiated value proposition
Cost efficiency: driving cost efficiency across operations
Simplify organisational structure
Future outlook
Financial analysis
Group analysis
Segment analysis
List of Tables
- Table 1: Unisys key financial indicators
- Table 2: Unisys segment analysis
List of Figures
- Figure 1: Unisys organisational structure