Should We Be Managing Ito and Bpo Engagements Differently?

Should We Be Managing Ito and Bpo Engagements Differently?

ITO and BPO are very different beasts. Although both fall under the umbrella named 'outsourcing', the level of impact, breadth, maturity and skill sets associated with them can vary substantially.

• Executive summary
• In a nutshell
• Ovum view
• SWOT analysis
• Strengths
• Weaknesses
• Opportunities
• Threats
• Competitive environment
• Key competitors
• Unisys' differentiators
• Structure
• Overview
• Products and services
• Overview
• Strategy analysis
• Strategy objectives
• Focus: concentrate resources on fewer markets and offerings
• Service quality: creating a clear and differentiated value proposition
• Cost efficiency: driving cost efficiency across operations
• Restructuring: simplify organisational structure
• Strategy execution
• Focus: concentrate resources on fewer markets and offerings
• Service quality: creating a clear and differentiated value proposition
• Cost efficiency: driving cost efficiency across operations
• Simplify organisational structure
• Future outlook
• Financial analysis
• Group analysis
• Segment analysis
• List of Tables
  • Table 1: Unisys key financial indicators
  • Table 2: Unisys segment analysis
• List of Figures
  • Figure 1: Unisys organisational structure