Market Trends: Business Process Outsourcing

The UK BPO market now represents more than 40% of the UK S/ITS-focused outsourcing market, and has developed its own distinct characteristics and trends separate from those of the IT-focused outsourcing markets. For this reason Ovum has now separated its analysis and forecasts of the BPO market from the overall S/ITS-related outsourcing market to enable more in-depth coverage of the specific trends affecting this market.

This report analyses the UK BPO services market, identifying key market trends from both the end-user and supplier perspectives. It details Ovum's estimates and forecasts of the size and growth of the market and its major vertical segments. We also provide top-level advice to players in these areas of the market in light of the trends we have highlighted.