U.S. Business Process Outsourcing 2009-2012 Forecast by Vertical Market

Publication Date	February 2009
Publisher	IDC
Product Type	Report
Pages	39
ISBN Number	not applicable
Product Code	IDC07391

Buy this product or for assistance call +44 20 7060 7474

PDF £2,105.00$3501 | €2356

FAX Order above formats by FAX

Summary

This IDC study examines the spending on U.S. BPO services by vertical, with a focus on identifying vertical market opportunities in the context of the current economic crisis. In this study, IDC analyzes 17 vertical markets, providing market size and growth over the five-year forecast period, a discussion of current industry trends, and an indication of which trends will drive BPO services adoption in the future.

"Changing U.S. economics has impacted many industries, such as banking, securities, education, and construction, which will reduce or delay BPO spending," said Ruthbea Clarke, program manager of IDC's Services and BPO Vertical View programs. "Vendors must be aware of new industry pain points and business needs and be prepared for increased due diligence. Now is the time to have a strong vertical position and prepare for future spending rebounds."

Content

IDC Opinion
In This Study
- Methodology
  - IDC's Vertical Market Model
Situation Overview
Future Outlook
- Forecast and Assumptions
- Table: Key Forecast Assumptions for U.S. Business Process Outsourcing Market, 2009-2012
  - U.S. BPO Services Spending by Vertical: The Economic Crisis Has Altered the Landscape
  - Table: U.S. BPO Services Spending by Vertical, 2006-2012 ($M)
  - Table: U.S. BPO Services Spending Share by Vertical, 2006-2012 (%)
  - Figure: U.S. BPO Services Spending by Vertical, 2009
  - The Impact of the Financial Crisis: Industry Highlights of the Good and Bad News
  - Figure: U.S. BPO Services Spending by Vertical, 2008-2009
- Market Context
- Table: U.S. BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts ($M)
- Figure: U.S. BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Banking
  - Figure: U.S. Banking BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Banking BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Insurance
  - Figure: U.S. Insurance BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Insurance BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Securities and Investment Services
  - Figure: U.S. Securities and Investment BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Securities and Investment BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Discrete Manufacturing
  - Figure: U.S. Discrete Manufacturing BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Discrete Manufacturing BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Process Manufacturing
  - Figure: U.S. Process Manufacturing BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Process Manufacturing BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Retail
  - Figure: U.S. Retail BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Retail BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Healthcare
  - Figure: U.S. Healthcare BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Healthcare BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Government
  - Figure: U.S. Government BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Government BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
  - Education
  - Figure: U.S. Education BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts
  - Figure: U.S. Education BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts
Essential Guidance
Learn More
- Related Research
- Synopsis