Western European BPO Market Estimates 2008 and Forecasts 2009-2013

Publication Date	April 2009
Publisher	IDC
Product Type	Report
Pages	21
ISBN Number	not applicable
Product Code	IDC06857

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Summary

This IDC study forecasts market demand in Western Europe for "key horizontal" BPO services (customer care, finance and accounting, human resources procurement BPO) and for the period 2008-2013. This IDC study gives decision makers information on:

The size of demand for providing key horizontal BPO services in Western Europe in 2009?2103
IDC's predictions and assumptions concerning the drivers shaping the Western European BPO services market, and what impact they have on demand development
Key recommendations for vendors from IDC for maintaining and growing BPO services revenues in the coming years

Overall, demand in Western Europe for "key horizontal" BPO services continues to grow, albeit at a slightly lowered rate than in our previous forecast published in December 2008. IDC is forecasting a CAGR of 6.9% for the period between 2008 and 2013, including the relatively slow-growing HR processing market. Excluding HR processing services), IDC is forecasting a CAGR of 9.4% during this period.

"While economic recession makes many enterprises more interested in adopting BPO, it simultaneously restricts the cash they have for investing in new outsourcing projects and it makes many executives more risk-averse," said Douglas Hayward, research manager at IDC. "The bottom line is that BPO demand remains relatively strong, but economic recession has taken demand growth down by about a percentage point of growth."

Content

IDC Opinion
In This Study
- Methodology
  - Key Horizontal BPO Definitions
  - Impact of Exchanges Rates
  - Table: Key Exchange Rates Information
  - Table: Western European BPO Market, 2007-2008, Exchange Rate Impacts
Situation Overview
- Summary of Current Situation
  - Why We Lowered Our Forecasts Again
Future Outlook
- Forecast and Assumptions
- Table: Western European Key Horizontal BPO Market, 2008-2013, by Segment ($M)
  - Analysis of BPO Demand Growth by Service Line, 2008-2013
  - Figure: Western European Key Horizontal BPO Services Market by Segment, 2008 and 2013 (%)
  - Figure: Western European Key Horizontal BPO Services Market by Segment, Excluding HR Processing, 2008 and 2013 (%)
  - Analysis of BPO Demand Growth by Major Territory, 2008-2013
  - Table: Western European Key Horizontal BPO Market, 2008-2013 ($M)
  - Table: Western European Key Horizontal BPO Market, Excluding HR Processing, 2008-2013 ($M)
  - Figure: Western European Key Horizontal BPO Services Market by Country/Region, 2008 and 2013 ($M)
  - Figure: Western European Key Horizontal BPO Services Market by Country/Region, Excluding HR Processing, 2008 and 2013 ($M)
  - IDC's Key Assumptions for the BPO Market in 2009
  - Table: Key Forecast Assumptions for the Western BPO Market, 2009-2013
- Market Context
- Table: Western European Key Horizontal BPO Market - Previous Versus Current Forecast
- Figure: Western European BPO Services Market - Previous Versus Current Forecast
Essential Guidance
Learn More
- Related Research
- Synopsis