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Worldwide Outsourcing Services 2010 Top 10 Predictions: Moving from a World of "Lift and Shift" to "Innovate and Own"

  • Publication Date:February 2010
  • Publisher:IDC
  • Product Type: Report
  • Pages:15

Worldwide Outsourcing Services 2010 Top 10 Predictions: Moving from a World of "Lift and Shift" to "Innovate and Own"

This IDC study identifies IDC's Outsourcing and Offshore Services research team's top 10 prediction categories for the services marketplace for 2010. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services.

"Success in the world of outsourcing in 2010 will require players to continue focusing on driving down costs for customers, though with increased attention to optimizing service delivery using new technologies and innovative capabilities that address business outcomes," said David Tapper, VP, Outsourcing and Offshore Services at IDC. "However, IDC believes that while traditional outsourcers must support these critical short-term customer needs, the long-term nature of outsourcing demands that success for providers in the outsourcing market involves taking a strategic approach, with attention to providing innovation and transformation, investing in host-based and platform-centric service delivery, establishing unique partnerships, pursuing new markets and customer segments, and building for the future - a future that will likely see a new services industry arise."

  • Predictions
  • In This Study
  • Situation Overview
  • Future Outlook
    • Prediction 1: Primary Means of Cost Savings Will Shift from Labor- to Technology-Centric Outsourced Services
    • Prediction 2: Outsourced Cloud Services Will Become Center Stage
    • Prediction 3: Technology Product Customers Will Increasingly Entrust Third-Party Providers with Product Innovation, Creation, and Management Functions
    • Prediction 4: Performance-Driven, Value-Added Application Services Will Be Central to Business Optimization
    • Prediction 5: BPO Providers Will Move Up the Value Chain by Aiding Customers' Transformation Initiatives
    • Prediction 6: HR BPO Providers Will Focus on Platform to Lower Costs and Reach New Buyers
    • Prediction 7: There Will Be Transformation Amid Uncertainty in the World of Customer Care
    • Prediction 8: "Virtualization" Will Be the Focus of Infrastructure Outsourcing
    • Prediction 9: Pent-Up Demand and Deal Consolidation Will Drive More Fierce Competition and Require Elevated Performance
    • Prediction 10: Customers' Changing Sourcing Strategies Will Drive Further Shift in Outsourcing Industry Structure
  • Essential Guidance
  • Learn More
    • Related Research
    • Synopsis
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