Managed Print Services

What Australia End Users Want

Publication Date	June 2008
Publisher	IDC
Product Type	Report
Pages	17
ISBN Number	not applicable
Product Code	IDC04181

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Summary

This IDC study provides insights into end users' perspective of the managed print services market in Australia. It analyses the key accelerators for business adoption of managed print services whilst also highlighting the corresponding inhibitors. Some of the key questions addressed in this study include Australian businesses' current approach to managing their print and imaging needs, key reasons for deployment or nondeployment of managed print services, the nature of services preferred, and the overall experience with the implementation of managed print services.

Rishi Ghai, program manager for Hardcopy Peripheral Research, IDC Australia and New Zealand, said, Even though the majority of the Australian businesses manage their printing and imaging environments themselves, they indicate no strong inhibitors to the future adoption of managed print services. IDC expects vendors equipped with compelling marketing tools  especially those focused on educating the customers and demonstrating benefits clearly and strongly  to achieve an encouraging success rate in winning customers over a period of time.

Content

IDC Opinion
In This Study
- Methodology
Situation Overview
- Australian Businesses' Current Approach to Managing Printing and Imaging Environment
- Figure: Businesses' Management of Printing and Imaging Infrastructure
- Users' Objectives of Deploying Managed Print Services
- Figure: Objectives of Deploying Managed Print Services
  - How Much Cost Reduction Do Businesses Expect from Managed Print Services?
  - Figure: Cost Reduction Expectation from Managed Print Services
- Adopters of Managed Print Services: What Do They Say?
  - How Recent Is Australian Businesses' Outsourcing of Printing and Imaging Requirements?
  - Figure: Maturity of Adoption of Managed Print Services
  - What Are the Most Commonly Outsourced Printing and Imaging Functions?
  - Figure: The Most Commonly Outsourced Printing and Imaging Functions
  - Which Payment Structures Do Managed Print Service Customers Use?
  - Table: Managed Print Service Payment Structures Used by Australian Businesses
  - Who Are the Preferred Service Providers?
  - Figure: Preferred Service Providers
  - What Problems Do End Users Experience With Managed Print Services?
  - Figure: Instances of Problems Experienced With Managed Print Services
  - Figure: Common Problems Experienced with Managed Print Services
  - How Satisfied Are End Users With Their Managed Print Service Arrangements?
  - Figure: Adopters' Overall Satisfaction With Deployment of Managed Print Services
Future Outlook
- Non-Adopters of Managed Print Services: What Do They Say?
  - Would Non-Adopters Be Willing to Consider Managed Print Services in the Future?
  - Figure: Non-Adopters' Attitude Towards Managed Print Services
  - Which Key Concerns of Non-Adopters of Managed Print Services Should Vendors Strive to Address?
  - Figure: Perceived Obstacles to Managed Print Service Implementation
Essential Guidance
Learn More
- Related Research
- Definitions
  - Managed Print Service
Synopsis