CMO Advisory Best Practices Series: The Rise of the Campaign Manager Role

Publication Date	July 2008
Publisher	IDC
Product Type	Report
Pages	24
ISBN Number	not applicable
Product Code	IDC05589

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Summary

This IDC CMO Advisory Practice study provides an industry definition of the emerging role of campaign management, along with best and emerging practices of campaign management processes. Based upon interviews with campaign managers at leading technology firms and insight from IDC's recent Marketing Operations Leadership Board meeting, the IDC CMO Advisory Practice provides insight into how this function is organized and how campaign managers engage with other marketing groups and sales to optimize alignment and market effectiveness and presents a view into the campaign management processes and tactics in use at leading technology firms. Specific case studies are provided for IBM, Quest Software, Symantec, and VeriSign.

"Even the most successful technology firms continue to struggle with consistent and effective execution of their campaigns and related go-to-market strategies, unable to improve their alignment with marketing or the organization as a whole," said Michael Gerard, vice president of research, IDC's CMO Advisory Practice. "The campaign management function provides the opportunity to solve the foremost problem of tech marketing today: that of the declining return on marketing investment that results from executing marketing mix elements in separate and disintegrated streams."

Content

IDC Opinion
In This Study
- Methodology
Situation Overview
- Campaign Management's Role in Tech Marketing Organizations of the Future
- Figure: Marketing Organization of the Future
  - Definition of a Campaign and Campaign Management
  - The Organizational Reporting Structure of Campaign Management
  - Figure: Campaign Management: Roles and Responsibilities
  - The Key Attributes of a Successful Campaign Manager
- Challenges and Emerging Best Practices
  - Best Practice: Campaign Management as the Liaison Between Marketing Shared Services and the Business Units [Quest Software]
  - Figure: Quest Software's Campaign Management Process
  - Best Practice: Managing a Complex Go-to-Market Strategy [IBM]
  - Figure: IBM's Program Management and Integrated Marketing Communications Teams
  - Figure: IBM's Program Planning Process
  - Best Practice: Global Alignment for Campaign Planning and Execution [Symantec]
  - Figure: Symantec's Global Campaign Process: Tiers 1 and 2
  - Figure: Symantec's Global Campaign Process: Tier 3
  - Figure: Symantec Program Blueprint Example: Enterprise Security and Management - New Conversion Promo
- Performance Measurement of Campaigns
  - Best Practice: Measuring Marketing Campaigns Using a Brand-Demand Chain Approach [VeriSign]
  - Figure: VeriSign's Brand-Demand Campaign Approach
  - Figure: VeriSign Brand-Demand Measurement Framework
  - Figure: VeriSign Brand-Demand Scorecard Methodology
Future Outlook
Essential Guidance
Learn More
- Related Research
- Synopsis