Premium Company Profile - Convergys Corporation

Introduction

Convergys is leveraging its strong position in customer care solutions to grow its other businesses. The company remains focused on expanding its global delivery capability and differentiating its offerings

Scope

• Contains corporate strategy, value chain presence and SWOT Analysis
• Provides detailed business description, segment analysis, 5-year financial trends, key products and key competitors
• Includes information on suppliers/ partners, shareholding structure and key employees with biographies

Highlights

Convergys provides customer care, information management and employee care services to a range of industries including communication, financial services and consumer products.The company has offices, data centers and contact centers in 70 countries across North America, Asia, Europe and the Middle East.

Convergys' customer care segment has been recording strong growth in recent years. Robust growth of the customer care segment has driven the growth of the company.The margins of the company have also improved in recent years and they have been above the industry averages in recent years.

Convergys is building a differentiated position in the market place through better offerings and expansion of its delivery capabilities in developed markets and low-cost countries.

Reasons to Purchase

• Access all the important information and analysis on the company in a single report
• Understand company's strengths, weaknesses, opportunities and threats along with business strategy and value chain
• Gain access to company's adjusted five year financial data along with key ratios and market capitalization