Development of Managed Services in Malaysia

Adoption Usage and Trends

Publication Date	June 2008
Publisher	IDC
Product Type	Report
Pages	41
ISBN Number	not applicable
Product Code	IDC04319

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Summary

"Cost savings as a key factor influencing most decisions on managed services uptake can never be stressed enough. Ironically, not many managed services or managed services providers ace in these areas in the enterprises' scorecards. The problem, however, may not necessarily be just the inability of service providers to deliver cost savings. It could also be that enterprises do not fully understand their internal cost structures," says Karen Rondon, research manager, Communications, IDC Philippines.

Content

IDC Opinion
In This Study
- Methodology
  - Respondents
  - Interviews
  - Profile Sample
  - Table: Malaysia IT Services and Managed Services End-User Survey Respondents by Industry, 2007
  - Table: Malaysia IT Services and Managed Services End-User Survey Respondents by Company Size, 2007
- Executive Summary
Situation Overview
Table: Key IT Spending Drivers
Table: Payment Methods for IT Outsourcing Services
Table: Managed Services Deployment (% of Respondents)
- General Outsourcing and Offshoring Perceptions
- Table: Outsourcing Delivery Mechanisms Adoption, 2007
- Figure: Key Factors for Not Using Outsourcing Services
- Figure: Key Factors for Using Offshoring Services
- Figure: Issues in Outsourcing
- Table: Vendor Rating in Terms of Outsourcing/Managed Services Capabilities
- Managed Services Provider Selection
- Figure: Number of IT Vendors Interfacing in an Outsourcing Engagement
- Figure: Reasons for Selecting More Than One Provider for Managed Services Requirements
- Table: Managed Services Providers (% of Respondents)
- Table: Key Motivating Factors for Using Managed Services (% of Respondents)
- Table: Most Important Attributes Influencing Service Provider Selection (% of Respondents)
- Adoption and Usage Trends for Key Managed Services
  - Converged Network Management
  - Figure: Impact on Cost of Converged Network Management Services
  - Network Management
  - Figure: Impact on Cost of Network Management Services
  - Wireless Network Management
  - Figure: Impact on Cost of Wireless Network Management Services
  - Security Management
  - Figure: Main Security Threats
  - Table: Managed Security Services Deployment
  - Figure: Impact on Cost of Security Management Services
  - Application Management
  - Figure: Applications Most Commonly Outsourced
  - Figure: Impact on Cost of Application Management Services
  - IT Consulting and Systems Integration
  - Figure: Project-Based Services Outsourcing
  - Figure: IT Consulting and/or Systems Integration Services Delivery Method
  - Figure: Expected Change in Spending for Consulting/Integration Services
  - Infrastructure Services
  - Figure: Infrastructure Services Delivery Method
  - Figure: Expected Change in Spending on Infrastructure Services
  - Figure: IT Infrastructure Pain Points
  - Hardware and Software Support
  - Figure: Support Services Currently Used or Intended to Use Within the Next 12 Months
  - Figure: Number of Support Services Providers
  - Figure: Planned Number of Providers for Support Services
  - Figure: Selection Criteria for Hardware or Software Support Services Providers
  - Storage
  - Figure: Storage Environment Consolidation
  - Figure: Disaster Recovery or Business Continuity Plan Deployment
  - Figure: Storage Management Challenges in the Next 12 Months
  - Figure: Storage-Related Investment Areas in the Next 12 Months
  - Unified Communications
  - Figure: Awareness of Unified Communications
  - Figure: Unified Communications Applications
  - Figure: Reasons for Not Considering Unified Communications Application Deployment
Future Outlook
Table: Key Business Issues
Table: Key Drivers for Acting on Business Issues
Essential Guidance
Learn More
- Related Research
- Synopsis