Convergys Goes Global with $1.1 Billion DuPont HR BPO Award

This Insight examines the recent award by DuPont ? a $27.3 billion world leader in science ? of a 13-year contract to Convergys to provide comprehensive HR business process outsourcing services. The contract, announced on November 2, 2005, is expected to generate revenue in excess of $1.1 billion over its 13-year duration. DuPont expects to realize a 20% productivity improvement ? increasing to 30% after 5 years ? as services transition to Convergys.