UK Market Trends: business process outsourcing

Publication Date	January 2009
Publisher	Ovum
Product Type	Report
Pages	13
ISBN Number	not applicable
Product Code	OVM00712

Buy this product or for assistance call +44 20 7060 7474

PDF £610.00$1000 | €675

PRINT £670.00$1099 | €742

FAX Order above formats by FAX

Summary

The combination of economic concerns on the buyers' side and risk aversion on that of the supplier has created a challenging conundrum for BPO deal makers.

Content

KEY MESSAGES AND RECOMMENDATIONS
- BPO is tough and getting tougher
- Lower visibility of business volumes
- Vendors more risk averse
- Transition cost conundrum
Partnerships are a real solution
- More choice, but not always for the better
- Manage variability and be flexible
- Smaller deals are the low-hanging fruit
- Demand-side trends
- Slowing demand reduces growth
- The credit crunch pause'
- Public sector growth slowing
- Increased maturity and expertise in the market
- A wave of contract renewals in 2009
- and under more scrutiny than ever
- Economic volatility changes investment dynamics
- Risk/reward deals at risk
- Focus on cost variability
- Clients driving more competition
- Multi-sourcing and best-of-breed re-emerge
- Smaller deals more popular
- Business benefits rather than price cuts
- Supply-side trends
- Vendor shakeout continues
- M&A activity remains vibrant
- Resurgence in new offshore vendors
- British is best?
- Balancing their business
- Vendors' increasing IT involvement
- Quick wins
- Reducing risk and realising benefits
- Leveraging offshore through KPO
- Business outcomes through business intelligence
- Market forecasts
- Business process outsourcing (BPO)
- UK BPO contract activity
- Definitions
- Defining the market
List of Tables
- Table 1: UK business process outsourcing market size and growth: data
- Table 2: UK S/ITS-related BPO deals announced as over 100 million in value in 2008
List of Figures
- Figure 1: UK business process outsourcing market size and growth