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New Impacts on Bpo in 2009
Convergence of Technology with Business Process and Analytics and Bi

  • Publication Date:January 2010
  • Publisher:IDC
  • Product Type: Report
  • Pages:11

New Impacts on Bpo in 2009 Convergence of Technology with Business Process and Analytics and Bi

This IDC study investigates the convergence of technology with business process in Australia and its impact on the business process outsourcing (BPO) market. The paper dives into the characteristics of BPO analytics service providers (SPs) in Australia's marketplace.

"Australia shows strong adoption for BPO analytical services as end users see high levels of value in streamlining their IT spend," said Matthew Oostveen, research manager, Infrastructure, IDC Australia.

  • IDC Opinion
  • In This Study
  • Situation Overview
    • What Is Analytics?
    • Business Analytics Services - Customer Options
    • BPO Analytics Service Provider Characteristics
    • Business Analytics - Drivers
    • Business Analytics - Value Proposition
    • Impact of Global Economic Slowdown
    • Current Industry Dynamics
  • Future Outlook
  • Essential Guidance
  • Learn More
    • Related Research
    • Synopsis
  • List of Figures
    • Figure: Business Analytics Services - Customer Options
    • Figure: Outsourced BPO Analytics Services - Value Proposition
    • Figure: End-User Ranking of Key Reasons to Deploying a BA/BI Solution
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