Interactive Kiosks: Best Practices

2008 Edition

Publication Date	November 2008
Publisher	Summit Research Associates
Product Type	Report
Pages	95
ISBN Number	not applicable
Product Code	SMA00009

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Summary

New edition published in November 2008. This 99-page report on interactive kiosk best practices can be summed up very simply: If you think all you have to do to create a kiosk application is to take an existing Website and put it on a kiosk think again!

This report examines the many factors that can either result in a successful and popular kiosk or one that does not attract anyone and will join the ranks of yet another failed project. It consists of 41 full color screen shots and charts illustrating what usability techniques have been used in successful kiosk deployments.

This report, based on extensive testing and research, discusses the many vital issues that will determine a kiosk's success or failure, including the dos and don'ts of color, fonts, navigation, scrolling, content, speed, pointing devices and printing. Interactive kiosk design must follow the FIRE principle. It must be:

Fast
Interesting
Relevant
Easy

Content

Table of Contents

Introduction
Executive Summary
Basic Design Tips
Content
Page Layouts
Speed of Delivery
Navigation and Usability
Colors, Fonts and Graphics
Audio -Tool or Trouble
The Use of Surveys
Keyboards
Pointing Devices
Printers
Other Peripherals
Enclosures
Location
Conclusion

Table of Figures
1.     Worldwide Internet Usage Statistics
2.     Top 10 Languages Used on the Internet
3.    Interactive Kiosks: US and International Projections
4.    Summit’s Design Acronym
5.    Fairmont Hotel Vancouver Kiosk Main Menu
6.    Costco Select Features
7.    Effective Screen Layout
8.    Healthnotes Recipes Main Menu
9.    Healthnotes Food Prep Screenshot
10.    Large and Visually-Appealing Buttons
11.    Effective Button Design
12.    Improper and Proper Button Spacing
13.    Improper and Proper Text Spacing
14.    Consistent Branding
15.    Radiant Systems Thumbnail Picture Choices
16.    Consistent Placement and Use of Company Name
17.    Superfluous Use of Navigation Buttons
18.    Showing Customers How to touch the Screen
19.    Common MTV-Look Color Schemes
20.    The Effects of Font Shadows and Outlines
21.    Background and Text Color Combinations
22.    The Effects of Normal and Bold Typeface
23.    The Effect of Background Patterns
24.    Effective Kiosk Interface
25.    Bank of RedDotNet Listening Stations
26.    EAO Keyboards
27.    Touchscreen Keyboard
28.    Arrow Key Layouts
29.    Storm Interface Keyboards and Trackball
30.    Zebra Ticketing Printer
31.    Chip and PIN Devices
32.    Digital Photo Kiosk Media Choices
33.    Shopping Solutions Standalone Enclosure
34.    Wall-Mounted Zoox Station
35.     Digital Photography Kiosks
36.    Food Ordering Unit at Wawa C-Store
37.    Outdoor Food Ordering Unit at Subway
38.    NeoProducts JobCentre Kiosk
39.    Multi-Player Zoox Station
40.    Redbox Exterior Signage
41.    Redbox Interior Signage