Interactive Kiosks: Best Practices

Publication Date	July 2007
Publisher	Summit Research Associates
Product Type	Report
Pages	95
ISBN Number	not applicable
Product Code	SMA00009

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Summary

This report examines the many factors that can either result in a successful and popular kiosk or one that does not attract anyone and will join the ranks of yet another failed project. It consists of 38 full color screen shots and charts illustrating what usability techniques have been used in successful kiosk deployments.

This report, based on extensive testing and research, discusses the many vital issues that will determine a kiosk's success or failure, including the dos and don'ts of color, fonts, navigation, scrolling, content, speed, pointing devices and printing. Interactive kiosk design must follow the FIRE principle. It must be:

Fast
Interesting
Relevant
Easy

Content

Introduction
Executive Summary
Basic Design Tips
Content
Page Layouts
Speed of Delivery
Navigation and Usability
Colors, Fonts and Graphics
Audio -Tool or Trouble
The Use of Surveys
Keyboards
Pointing Devices
Printers
Other Peripherals
Enclosures
Location
Conclusion
Table of Figures
- 1. Worldwide Internet Usage Statistics
- 2. Top 10 Languages Used on the Internet
- 3. Interactive Kiosks: US and International Projections
- 4. Summit's Design Acronym
- 5. Fairmont Hotel Vancouver Kiosk Main Menu
- 6. Costco Select Features
- 7. Effective Screen Layout
- 8. Healthnotes Recipes Main Menu
- 9. Healthnotes Food Prep Screenshot
- 10. Large and Visually-Appealing Buttons
- 11. Improper and Proper Text Spacing
- 12. Consistent Branding
- 13. Radiant Systems Thumbnail Picture Choices
- 14. Consistent Placement and Use of Company Name
- 15. Superfluous Use of Navigation Buttons
- 16. Showing Customers How to touch the Screen
- 17. Common MTV-Look Color Schemes
- 18. The Effects of Font Shadows and Outlines
- 19. Background and Text Color Combinations
- 20. The Effects of Normal and Bold Typeface
- 21. The Effect of Background Patterns
- 22. Effective Kiosk Interface
- 23. Bank of RedDotNet Listening Stations
- 24. EAO Keyboards
- 25. Touchscreen Keyboard
- 26. Arrow Key Layouts
- 27. Storm Interface Keyboards and Trackball
- 28. Swecoin Ticketing/Label Printer
- 29. Digital Photo Kiosk Media Choices
- 30. Shopping Solutions Standalone Enclosure
- 31. Wall-Mounted Zoox Station
- 32. Digital Photography Kiosks
- 33. Food Ordering Unit at Wawa C-Store
- 34. Outdoor Food Ordering Unit at Subway
- 35. NeoProducts JobCentre Kiosk
- 36. Multi-Player Zoox Station
- 37. Redbox Exterior Signage
- 38. Redbox Interior Signage