Storage Professional Services Survey

Customer Needs and Buying Intentions

Publication Date	February 2008
Publisher	IDC
Product Type	Report
Pages	21
ISBN Number	not applicable
Product Code	IDC04059

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Summary

This IDC study provides survey data and analysis based on IDC's 2007 Storage Professional Services Survey. According to Doug Chandler, research director for Infrastructure Services at IDC,"Customers indicate that they will increase their spending on storage professional services in the foreseeable future in response to pressures they feel about managing their storage environments more effectively."

Content

IDC Opinion
In This Study
- Methodology
Situation Overview
- Service Provision: Customer Perceptions
  - Preferred Provider Types
  - Who Are the Providers?
  - Service Satisfaction Levels
  - Figure: Preferred Provider Types
  - Figure: Providers of Storage Professional Services
  - Figure: Storage Professional Services Provider Satisfaction Levels
Future Outlook
- Customer Spending Plans
  - Current and Future Spending
  - Figure: Current and Future Spending Plans for Storage Professional Services
  - Planned Spending Increases
  - Figure: Planned Storage Professional Services Spending Change in the Next 12 Months
  - Figure: Projected Storage Professional Services Spending Increases
  - Key Drivers
  - Figure: Key Drivers for Externally Provided Storage Professional Services
  - Reasons for Not Buying Storage Professional Services
  - Figure: Reasons for Not Buying Storage Professional Services
  - Spending Plans by Service Type
    - Storage Consulting Services
    - Figure: Spending Plans by Service Type: Storage Consulting Services
    - Figure: Reasons to Purchase Storage Consulting Services
    - Storage Integration Services
    - Figure: Spending Plans by Service Type: Storage Integration Services
    - Figure: Reasons to Purchase Storage Integration Services
    - Storage Management Services
    - Figure: Spending Plans by Service Type: Storage Management Services
    - Figure: Reasons to Purchase Storage Management Services
    - Storage Training Services
    - Figure: Spending Plans by Service Type: Storage Training Services
    - Figure: Reasons to Purchase Storage Training Services
    - Storage Outsourcing
    - Figure: Spending Plans by Service Type: Storage Outsourcing
    - Figure: Storage Outsourcing Plans by Process
Essential Guidance
Learn More
- Methodology
- Figure: Survey Demographics by Number of Employees
- Figure: Survey Demographics by Total Disk-Based Aggregate Storage Capacity
- Storage Services Definitions
- Related Research
- Synopsis