Asia/Pacific (Excluding Japan) Enterprise Survey of Multinational Companies of IP Usage and Preferences, 2008

Publication Date	December 2008
Publisher	IDC
Product Type	Report
Pages	58
ISBN Number	not applicable
Product Code	IDC06501

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Summary

This IDC study identifies the extent of enterprise communications usage patterns and preferences by multinational companies (MNCs) across the Asia/Pacific (excluding Japan) or APEJ region. IDC surveyed enterprises in 11 countries in the region across six main industries to assess their usage of and future need for IP technologies and services.

Content

IDC Opinion
In This Study
- Methodology
- Executive Summary
Situation Overview
- Preferences in Telecommunications Services
  - Telecommunications Service Provider Selection Criteria
  - Figure: Asia/Pacific (Excluding Japan) Top 3 Telecommunications Service Provider Selection Criteria
  - Churn
  - Figure: Asia/Pacific (Excluding Japan) Telecommunications Service Provider Churn
    - Reasons for Changing Telecommunications Service Providers
    - Figure: Asia/Pacific (Excluding Japan) Key Reasons for Primary Telecommunications Service Provider Churn
    - Figure: Asia/Pacific (Excluding Japan) Probability of Changing Telecommunications Service Provider over the Next 12 Months
    - Figure: Asia/Pacific (Excluding Japan) Telecommunications Service Provider Selection Criteria
    - Figure: Asia/Pacific (Excluding Japan) Telecommunications Service Provider Selection Criteria
- IP VPN Services Usage and Trends
- Figure: Asia/Pacific (Excluding Japan) IP VPN Usage
- Table: Asia/Pacific (Excluding Japan) IP VPN Usage (%)
- Table: Asia/Pacific (Excluding Japan) IP VPN Usage (%)
- Software-as-a-Service Usage and Trends
- Figure: Asia/Pacific (Excluding Japan) Software-as-a-Service Usage
- Table: Asia/Pacific (Excluding Japan) Software-as-a-Service Usage (%)
- Table: Asia/Pacific (Excluding Japan) Software-as-a-Service Usage (%)
- Table: Asia/Pacific (Excluding Japan) Software-as-a-Service Usage (%)
- Table: Asia/Pacific (Excluding Japan) Software-as-a-Service Usage (%)
- Metro Ethernet Services Usage and Trends
- Figure: Asia/Pacific (Excluding Japan) Metro Ethernet Usage
- Table: Asia/Pacific (Excluding Japan) Metro Ethernet Usage (%)
- Table: Asia/Pacific (Excluding Japan) Metro Ethernet Usage (%)
- Value-Added Managed Services Usage and Trends
- Figure: Asia/Pacific (Excluding Japan) Value-Added Managed Services Usage
- Table: Asia/Pacific (Excluding Japan) Value-Added Managed Services Usage (%)
- Table: Asia/Pacific (Excluding Japan) Value-Added Managed Services Usage (%)
- Internet Access Services Usage and Trends
- Figure: Asia/Pacific (Excluding Japan) Internet Access Usage
- Table: Asia/Pacific (Excluding Japan) Internet Access Usage (%)
- Table: Asia/Pacific (Excluding Japan) Internet Access Usage (%)
- VoIP Solutions Usage and Trends
- Figure: Asia/Pacific (Excluding Japan) VoIP Solutions Usage
- Table: Asia/Pacific (Excluding Japan) VoIP Solutions Usage (%)
- Table: Asia/Pacific (Excluding Japan) VoIP Solutions Usage (%)
- Importance of Green
- Figure: Asia/Pacific (Excluding Japan) Green Preference
- Spending Trends
- Figure: Asia/Pacific (Excluding Japan) Communications Spending
- Table: Asia/Pacific (Excluding Japan) Communications Spending (%)
- Table: Asia/Pacific (Excluding Japan) Communications Spending (%)
Future Outlook
Essential Guidance
Learn More
- Related Research
- Appendix: Survey Questionnaire
  - Telecommunications and WAN Usage
    - Screener
      - S1.Which industry classification best represents your organization's principal business activity?
      - S2A. Is your company a multi-national company?
      - S2B. Where is the country of origin for your MNC?
      - S3.Are you the best-qualified person to answer questions about your company's telecommunications and networking/Internet activities?
      - S4.What is the total number of people employed in (a) this site and (b) countrywide?
      - S5.Is there any network LAN in this site?
      - S6.Is this site the location of the headquarters or a branch office of the company?
      - S7.Does your company use following services?
      - S8.Is there a Wide Area Network (WAN) implemented in this company?
      - S9.Where is the decision made for procurement of telecom services?
    - Telecommunications
      - Q1. What are your top 3 criteria when selecting telecommunications/network provider?
      - Q2. How well does your current telecommunications/network SP satisfy each of these criteria? Please rate on a scale of 1 to 10, with 1 being not satisfied at all and 10 being extremely satisfied.
      - Q3A. Have you changed your primary telecommunications/network provider in the past 12 months?
      - Q3B. If yes, what is the key reason to change your primary telecommunications provider?
      - Q3C. If no, on a scale of 1 to 10, with 1 being most unlikely and 10 being the most likely, how likely are you to change your PRIMARY telecommunications provider for the next 12 months?
      - Q3D. What is the key reason to want to change your PRIMARY telecommunications provider in the next 12 months?
      - Q4A. Who do you currently buy your telecommunications services from?
      - Q4B. May I know the name of your telecommunications services provider?
      - Q5.Will you change your telecom provider if the alternative/competitive provider provides: (identify top 3)
    - Next Generation Services
      - Q6.Do you use these services/solutions?
      - Q6A. Do you intend to use these services in the next 12 months?
      - Q7A. What kind of provider do you have for these services?
      - Q7B. May I know the name of your provider?
      - Q7C. Would you migrate to a telco once the contract is over?
      - Q7D. What would make you migrate? [Single Response]
      - Q7E. For SaaS deployment, was the decision made by the IT department or a business unit?
      - Q8. What are the reasons of adopting SaaS?
      - Q9.Is Green one of your selection criteria for your hosting/managed services needs/procurement?
      - Q10. If you are currently using a global service provider (GSP) (i.e., BT, Verizon Business, AT&T, Orange, C&W) for your telecom needs?
      - Q11. Who do you think is in the best position today to provide you with IT professional services?
      - Q12A. What is your annual spend with your telco provider for 2008?
      - Q12B. What is your annual spend on the following with your telco provider for 2008?
      - Q12C. What is the estimated increase/decrease in annual spend for 2009 as compared to 2008?
- Methodology
  - Survey Design
    - Sample Geographies
    - Company Size
    - Industries Covered
    - Table: Six Main Industries
    - Respondents
    - Interviews
    - Unit of Analysis
    - Interview Schedule
    - Confidence Intervals
      - What the 95% Level Means
      - How Confidence Intervals Can Vary
      - Confidence Interval for Each Country
      - Table: Asia/Pacific (Excluding Japan) Confidence Intervals at 95% Level
      - Confidence Interval for Each Vertical
- Sampling Demographics
- Figure: Sample per Industry for Telecommunications and WAN Usage
- Figure: Sample per Employee Size for Telecommunications and WAN Usage
- Figure: Country of Origin of Multinational Companies
- Synopsis