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Japan Managed Services Enterprise User Survey 2009

  • Publication Date:February 2010
  • Publisher:IDC
  • Product Type: Report
  • Pages:176

Japan Managed Services Enterprise User Survey 2009

This study (which is a translation of the Japanese report IDC #J9010101,) summarizes the results of a survey on companies with more than 100 employees on their deployment of managed services (which are provided with communications service as value-add functions) through the use of the Web, and their future intentions for deployment.

Deployment of SI solution, backup/storage service and security service is expected to increase due to demand for disaster recovery/business continuity measures, and internal investment and industry reorganization amid the economic downturn. On the other hand, investment per company is declining because of increased cost reduction pressure in the midst of an economic downturn.

"Reduction of facilities/operation costs that arose from an increase in ICT and information assets amid the worsening economy are issues faced by corporate users. Managed service providers should accelerate the construction of ICT infrastructure that are highly power efficient and which are able to hold its own against global price competition, and propose solutions for reduction of costs through the shift to an ICT environment (datacenter-centric) that centrally manages IT equipments such as servers and storages", analyzed Akiko Kawakami, Communications, market analyst, IDC Japan.

  • IDC Opinion
  • In This Study
    • Methodology
      • Sample Profile
    • Executive Summary
      • Deployment of Managed Services
        • Deployment of On-demand Services
  • Situation Overview
    • Sample Profile
      • Corporate Network Environment
      • Datacenter Service Deployment
        • Collocation
        • Dedicated Hosting
        • Shared Hosting
        • Virtual Private Server
        • Backup/Storage Services
        • Deployment of Datacenter Service For the Purpose of Reducing Greenhouses Gases
      • Security Service Deployment
      • SI Solution Service Deployment
      • Network Operation Maintenance Service Deployment
      • On-demand Services Deployment
        • IaaS
        • SaaS/ASP
  • Future Outlook
  • Essential Guidance
  • Learn More
    • Related Research
    • Definitions
    • Synopsis
  • List of Tables
    • Table: Sample Distribution by Number of Employees and Industry
    • Table: WAN Service Deployment by Employee Size
    • Table: WAN Service Deployment by Industry
    • Table: WAN Access Points by Employee size
    • Table: WAN Access Points by Industry
    • Table: Main WAN Access Types Currently Being Deployed by Employee Size
    • Table: Main WAN Access Types Currently Being Deployed by Industry
    • Table: Main WAN Access Point Providers by Employee Size
    • Table: Main WAN Access Point Providers by Industry
    • Table: Collocation Deployment by Employee Size
    • Table: Collocation Deployment by Industry
    • Table: Value-Added Services That Are Being Deployed In Collocation by Employee Size
    • Table: Value-Added Services That Are Being Deployed In Collocation by Industry
    • Table: New Value-Added Services In Collocation That Companies Plan to Use by Employee Size
    • Table: New Value-Added Services In Collocation That Companies Plan to Use by Industry
    • Table: Types of Leased Lines Between Datacenter and Offices by Employee Size
    • Table: Types of Leased Lines Between Datacenter and Offices by Industry
    • Table: Leased Lines Bandwidth Between Datacenter and Offices by Employee Size
    • Table: Leased Lines Bandwidth Between Datacenter and Offices by Industry
    • Table: Payment to Collocation Providers by Employee Size
    • Table: Payment to Collocation Providers by Industry
    • Table: Increases and Decreases in Payment to Collocation Within the Next One Year by Employee Size
    • Table: Increases and Decreases in Payment to Collocation Within the Next One Year by Industry
    • Table: Criteria for Selection of Collocation Providers by Employee Size
    • Table: Criteria for Selection of Collocation Providers by Industry
    • Table: Collocation Providers Categories by Employee Size
    • Table: Collocation Providers Categories by Industry
    • Table: Carriers Which Collocation Users Have Signed Contracts With by Employee Size
    • Table: Carriers Which Collocation Users Have Signed Contracts With by Industry
    • Table: Dedicated Hosting Deployment by Employee Size
    • Table: Dedicated Hosting Deployment by Industry
    • Table: Valued-Added Services Currently Deployed in Dedicated Hosting by Employee Size
    • Table: Valued-Added Services Currently Deployed in Dedicated Hosting by Industry
    • Table: New Value-Added Services in Dedicated Hosting that Companies Plan to Use by Employee Size
    • Table: New Value-Added Services in Dedicated Hosting that Companies Plan to Use by Industry
    • Table: Monthly Payment to Dedicated Hosting Providers by Employee Size
    • Table: Monthly Payment to Dedicated Hosting Providers by Industry
    • Table: Increases and Decreases in Payment to Dedicated Hosting Providers Within the Next One Year by Employee Size
    • Table: Increases and Decreases in Payment to Dedicated Hosting Providers Within the Next One Year by Industry
    • Table: Criteria for Selection of Dedicated Hosting Providers by Employee Size
    • Table: Criteria for Selection of Dedicated Hosting Providers by Industry
    • Table: Dedicated Hosting Provider Categories by Employee Size
    • Table: Dedicated Hosting Provider Categories by Industry
    • Table: Carriers Which Dedicated Hosting Users Have Signed Contracts With by Employee Size
    • Table: Carriers Which Dedicated Hosting Users Have Signed Contracts With by Industry
    • Table: Shared Hosting Deployment by Employee Size
    • Table: Shared Hosting Deployment by Industry
    • Table: Monthly Payment to Shared Hosting Providers by Employee Size
    • Table: Monthly Payment to Shared Hosting Providers by Industry
    • Table: Increases and Decreases in Shared Hosting Within the Next One Year by Employee Size
    • Table: Increases and Decreases in Shared Hosting Within the Next One Year by Industry
    • Table: VPS Deployment by Employee Size
    • Table: VPS Deployment by Industry
    • Table: Virtualization Technology Respondent Companies are Currently Using by Employee Size
    • Table: Virtualization Technology Respondent Companies are Currently Using by Industry
    • Table: Virtualization Technology Respondent Companies Are Considering to Use in the Future by Employee Size
    • Table: Virtualization Technology Respondent Companies Are Considering to Use in the Future by Industry
    • Table: Monthly Payment to VPS Providers by Employee Size
    • Table: Monthly Payment to VPS Providers by Industry
    • Table: Increases and Decreases in Payment to VPS in the Next One Year by Employee Size
    • Table: Increases and Decreases in Payment to VPS in the Next One Year by Industry
    • Table: Backup/Storage Services Deployment by Employee Size
    • Table: Backup/Storage Services Deployment by Industry
    • Table: Systems Currently Deployed in Backup/Storage Services by Employee Size
    • Table: Systems Currently Deployed in Backup/Storage Services by Industry
    • Table: System with the Largest Data Capacity in Backup/Storage Services by Employee Size
    • Table: System with the Largest Data Capacity in Backup/Storage Services by Industry
    • Table: Monthly Payment of Backup/Storage Services by Employee Size
    • Table: Monthly Payment of Backup/Storage Services by Industry
    • Table: Increases and Decreases in Payment to Backup/storage Services Within the Next One Year by Employee Size
    • Table: Increases and Decreases in Payment to Backup/storage Services Within the Next One Year by Industry
    • Table: Companies' Plans to Reduce Greenhouse Gases by Employee Size
    • Table: Companies' Plans to Reduce Greenhouse Gases by Industry
    • Table: Effectiveness of Datacenter Service in Reducing Greenhouse Gases by Employee Size
    • Table: Effectiveness of Datacenter Service in Reducing Greenhouse Gases by Industry
    • Table: Criteria for Selection of Datacenter Service As A Measure to Reduce Greenhouse Gases (most popular) by Employee Size
    • Table: Criteria for Selection of Datacenter Service As A Measure to Reduce Greenhouse Gases (most popular) by Industry
    • Table: Criteria for Selection of Datacenter Service As A Measure to Reduce Greenhouse Gases (second most popular) by Employee Size
    • Table: Criteria for Selection of Datacenter Service As A Measure to Reduce Greenhouse Gases (second most popular) by Industry
    • Table: Criteria for Selection of Datacenter Service As A Measure to Reduce Greenhouse Gases (third most popular) by Employee Size
    • Table: Criteria for Selection of Datacenter Service As A Measure to Reduce Greenhouse Gases (third most popular) by Industry
    • Table: Security Service Deployment by Employee Size
    • Table: Security Service Deployment by Industry
    • Table: Criteria for Selection of Security Services Providers by Employee Size
    • Table: Criteria for Selection of Security Services Providers by Industry
    • Table: Categories of Security Services Provider that Corporate Users Have Signed Contracts With by Employee Size
    • Table: Categories of Security Services Provider that Corporate Users Have Signed Contracts With by Industry
    • Table: Carriers that Security Services Users Have Signed Contract With by Employee Size
    • Table: Carriers that Security Services Users Have Signed Contract With by Industry
    • Table: Security Services Which Corporate Users Plan to Use by Employee Size
    • Table: Security Services Which Corporate Users Plan to Use by Industry
    • Table: SI Solution Services Deployment (at Implementation)by Employee Size
    • Table: SI Solution Services Deployment (a Implementation) by Industry
    • Table: Criteria for Selection of SI Solution Services Providers by Employee Size
    • Table: Criteria for Selection of SI Solution Services Providers by Industry
    • Table: SI Solution Services Providers That Corporate Users Have Signed Contracts With by Employee Size
    • Table: SI Solution Services Providers That Corporate Users Have Signed Contracts With by Industry
    • Table: Carriers That Corporate Users Have Signed Contracts With by Employee Size
    • Table: Carriers That Corporate Users Have Signed Contracts With by Industry
    • Table: SI Solution Services That Users Plan to Use in the Future by Employee Size
    • Table: SI Solution Services That Users Plan to Use in the Future by Industry
    • Table: Network Operation Maintenance Service Deployment by Employee Size
    • Table: Network Operation Maintenance Service Deployment by Industry
    • Table: Criteria for Selection of Network Operation and Maintenance Services Providers by Employee Size
    • Table: Criteria for Selection of Network Operation and Maintenance Services Providers by Industry
    • Table: Network Operation and Maintenance Services Providers Being Deployed by Employee Size
    • Table: Network Operation and Maintenance Services Providers Being Deployed by Industry
    • Table: Carriers that Users of Network Operation and Maintenance Services Haves Signed Contracts With by Employee Size
    • Table: Carriers that Users of Network Operation and Maintenance Services Haves Signed Contracts With by Industry
    • Table: Network Operation and Maintenance Services That Companies Plan to Use by Employee Size
    • Table: Network Operation and Maintenance Services That Companies Plan to Use by Industry
    • Table: IaaS Deployment by Employee Size
    • Table: IaaS Deployment by Industry
    • Table: IaaS Currently Being Deployed or Planned to be Deployed in Future by Employee Size
    • Table: IaaS Currently Being Deployed or Planned to be Deployed in Future by Industry
    • Table: Reasons for Deployment of IaaS by Employee Size
    • Table: Reasons for Deployment of IaaS by Industry
    • Table: Criteria for Selection of IaaS Providers by Employee Size
    • Table: Criteria for Selection of IaaS Providers by Industry
    • Table: IaaS Providers That Companies Have Signed Contracts With by Employee Size
    • Table: IaaS Providers That Companies Have Signed Contracts With by Employee Size by Industry
    • Table: SaaS/ASP Deployment by Employee Size
    • Table: SaaS/ASP Deployment by Industry
    • Table: SaaS/ASP Application Currently Being Deployed or Planned to be Deployed by Companies by Employee Size
    • Table: SaaS/ASP Application Currently Being Deployed or Planned to be Deployed by Companies by Industry
  • List of Figures
    • Figure: Deployment of Managed Services
    • Figure: Deployment of On-Demand Services
    • Figure: Sample Distribution by Company Size (Number of Employees)
    • Figure: Sample Distribution by Industry
    • Figure: Sample Distribution by Home Region
    • Figure: Sample Distribution by Revenue
    • Figure: Sample Distribution by Department
    • Figure: Sample Distribution by IT System Situation Within Company
    • Figure: Sample Distribution by Number of Key Executives in IS Department
    • Figure: WAN Service Deployment
    • Figure: WAN Access Points
    • Figure: Types of Main WAN Access Currently Being Deployed
    • Figure: Main WAN Access Providers
    • Figure: Collocation Deployment
    • Figure: Value-Add Services That Are Being Deployed/Planned to Be Deployed In Collocation
    • Figure: Types of Leased Lines Between Datacenters and Offices
    • Figure: Leased Lines Bandwidth Between Datacenter and Offices
    • Figure: Payment to Collocation Providers
    • Figure: Increases and Decreases in Payment to Collocation Within the Next One Year
    • Figure: Criteria for Selection of Collocation Providers
    • Figure: Categories of Collocation Providers Which Respondent Companies Have Signed Contracts With
    • Figure: Carriers Which Collocation Users Have Signed Contracts With
    • Figure: Dedicated Hosting Deployment
    • Figure: Value-Added Services That Are Being Deployed/Planned to Be Deployed in Dedicated Hosting
    • Figure: Monthly Payment to Dedicated Hosting Providers
    • Figure: Increases and Decreases in Payment to Dedicated Hosting Providers Within the Next One Year
    • Figure: Criteria for Selection of Dedicated Hosting Providers
    • Figure: Categories of Dedicated Hosting Providers That Companies Have Signed Contracts With
    • Figure: Carriers Which Dedicated Hosting Users Have Signed Contracts With
    • Figure: Shared Hosting Deployment
    • Figure: Monthly Payment to Shared Hosting Providers
    • Figure: Increases and Decreases in Shared Hosting Within the Next One Year
    • Figure: VPS Deployment
    • Figure: Virtualization Technology That Respondent Companies Are Currently Using/Planning to Use
    • Figure: Monthly Payment to VPS Providers
    • Figure: Increases and Decreases in Payment to VPS in the Next One Year
    • Figure: Backup/Storage Services Deployment
    • Figure: Systems Currently Deployed in Backup/Storage Services
    • Figure: Monthly Payment of Backup/Storage Services
    • Figure: Increases and Decreases in Payment to Backup/storage Services Within the Next One Year
    • Figure: Companies' Plans to Reduce Greenhouse Gases
    • Figure: Effectiveness of Datacenter Service in Reducing Greenhouse Gases
    • Figure: Criteria for Selection of Datacenter Service As A Measure to Reduce Greenhouse Gases
    • Figure: Security Service Deployment
    • Figure: Security Service Deployment
    • Figure: Security Service: Implementation Cost
    • Figure: Security Services: Monthly Payment
    • Figure: Rate of Increase or Decrease in Security Services Payment Within the Next One Year
    • Figure: Criteria for Selection of Security Services Providers
    • Figure: Categories of Security Services Provider that Corporate User Have Signed Contracts With
    • Figure: Carriers that Security Services Users Have Signed Contract With
    • Figure: Security Services Which Corporate Users Plan to Use
    • Figure: SI Solution Services Deployment (at Implementation)
    • Figure: SI Solution Service Deployment
    • Figure: Implementation Cost of SI Solution Services
    • Figure: Rental Router Vendors
    • Figure: Rental Switch Vendors
    • Figure: Monthly Payment of Equipments
    • Figure: Increases and Decreases in Payment to SI Solution Services Within the Next One Year
    • Figure: Criteria for Selection of SI Solution Services Providers
    • Figure: SI Solution Services Providers That Corporate Users Have Signed Contracts With
    • Figure: Carriers That Corporate Users Have Signed Contracts With
    • Figure: SI Solution Services That Users Plan to Use in the Future
    • Figure: Network Operation and Maintenance Services Deployment
    • Figure: Network Operation and Maintenance Services Deployment
    • Figure: Implementation Fees of Network Operation and Maintenance Services
    • Figure: Monthly Payment Of Network Operation and Maintenance Services
    • Figure: Increase and Decrease in Payment to network Operation and Maintenance Services Within the Next One Year
    • Figure: Criteria for Selection of Network Operation and Maintenance Services Providers
    • Figure: Network Operation and Maintenance Services Provider That Companies Have Signed Contracts With
    • Figure: Carriers that Users of Network Operation and Maintenance Services Haves Signed Contracts With
    • Figure: Network Operation Maintenance and Services That Companies Plan to Use
    • Figure: IaaS Deployment
    • Figure: IaaS Currently Being Deployed or Planned to be Deployed in Future
    • Figure: Reasons for Deployment of IaaS
    • Figure: Criteria for Selection of IaaS Providers
    • Figure: IaaS Providers That Companies Have Signed Contracts With
    • Figure: SaaS/ASP Deployment
    • Figure: SaaS/ASP Application Currently Being Deployed or Planned to be Deployed by Companies
    • Figure: Criteria for Selection of SaaS/ASP Providers
    • Figure: SaaS/ASP Application Currently Being Deployed or Planned to be Deployed
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