Overview of Web 2.0 for Bankers: Players, Options, and Opinion

Publication Date	February 2009
Publisher	IDC
Product Type	Report
Pages	16
ISBN Number	not applicable
Product Code	IDC07225

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Summary

This Financial Insights report highlights the reasons why banks should give serious consideration to investing in Web 2.0 technologies. Banking is about to undergo another transformation. The technologies around Web 2.0 - including mobile, social networking, and rich Internet applications - will provide numerous opportunities for banks to reconnect with their customers. Banks need to determine where they want to be in this space, then plan accordingly.

"Our survey results show that customers' expectations are changing, and those institutions that can enhance the banking experience online may prove to be the winners in this very difficult market," says Marc DeCastro, research manager, Consumer Banking and Credit, Financial Insights.

Content

Financial Insights Opinion
In This Report
Situation Overview
- Introduction
- Why Banks Need to Get Involved
- Definitions
  - Web 2.0
  - Impact of the Web
- Mobile Banking - The Ultimate in Web 2.0 Technology
  - Mobile Overview
  - Table: Worldwide Mobile Phone Shipments by Region, 2007-2012 (M)
  - Mobile Banking
  - Table: U.S. SMS Subscribers by Segment, 2006-2012
  - Retail Mobile Banking Vendors
- Rich Internet Applications
  - Rich Internet Application Defined
  - Web 2.0 Financial Service Executives Survey
  - Table: Web 2.0 Technologies Already in Use (% of Respondents)
  - Table: Web 2.0 Technologies to Implement in the Next 24 Months (% of Respondents)
- Social Networking
  - Impact of Social Networking
  - Figure: Respondents by Internet Activities
  - Table: Share of Registered Users in Web Sites (% of Respondents)
  - Digital Generation and Banking
  - Banks and Social Networking
- Personal Financial Management Web Sites
  - Background of Personal Financial Management
  - Financial Aggregators/Online Personal Financial Management Vendors
  - Core Processors Response
Future Outlook
- Industry Impact
Essential Guidance
- Actions for Financial Institutions
- Actions for Vendors
Learn More
- Related Research
- Synopsis