Web 2.0: Maximizing Institutional Knowledge

This Manufacturing Insights report addresses the manner in which a global organization has utilized Web 2.0/collaboration technologies as the primary manner in dealing with impending knowledge attrition. Moreover, this report addresses the manner in which the organization conducted due diligence, vendor selection, solution deployment, and the implementation and utilization of a Web 2.0 technology framework to maximize its institutional knowledge during demographically and economically challenging times.

According to Benjamin A. Friedman, research manager, Manufacturing Insights, "As manufacturers wrestle with the potential of losing significant amounts of their institutionalized knowledge, collaboration presents opportunities for reduction of knowledge loss. However, collaboration via Web 2.0 tools introduces a new set of obstacles. Recognizing these challenges and crafting a strategy of dealing with them, while not stifling user contribution, may constitute the most important hurdle facing manufacturers in this period of economic distress."