What Business Managers Think of Their IT Managers

This document is about What Business Managers Think of Their IT Managers: The SMB Perspective

• IDC Opinion
• In This Study
  • Methodology
    • Conceptual Framework
    • Sample Design
      • Sampling Unit: IDC's Economic Entity
      • Sample Quotas
      • Figure: Western Europe, SMBs, Vertical Market Distribution (% of Respondents)
      • Figure: Western Europe, SMBs, Company Size Distribution (% of Respondents)
      • Sample Frame and Sampling Method
      • Figure: Western Europe, SMBs, Country Distribution (% of Respondents)
    • Respondents
    • Interviews
    • Questionnaires
    • Interview Schedule
    • Confidence Intervals
    • Weighting
    • Analysis of the Data
  • Definitions
    • Company Size Segmentation
  • Survey Respondents Profiles
  • Table: Western Europe, SMBs, Survey Respondents Profile by Functional Area and Size (% of Companies)
• Situation Overview
  • SMB Innovation: Which Role for IT and Business Managers?
    • SMB Innovation: Which Role for Business Managers?
    • Figure: Western Europe, SMBs, Importance of IT Knowledge of Business Manager by Size (Mean Score)
    • Figure: Western Europe, SMBs, Percentage of Time Spent on IT in Support of Business Strategies By Size (% of Companies)
    • Documented Business Processes
    • Figure: Western Europe, SMBs, Level of the Company Business Process Definition/Documentation by Size (Mean Score)
    • SMB Innovation: Which Role for IT Managers?
    • Figure: Western Europe, SMBs, Role of IT Senior Manager in the Company's Ability to Innovate by Size (% of Companies)
    • Figure: Western Europe, SMBs, Role of the CIO in Developing and Executing New Business Initiatives by Size (% of Companies)
    • IT Management Success Factors: Business Managers' View
    • Figure: Western Europe, SMBs, Importance of the Following Factors in Assessing the Success of the Organization's IT Management by Size (Mean Score)
• Future OutlooK
  • Business Managers Want More Investments in Their In-House IT Capabilities
  • Figure: Western Europe, SMBs, Future Use of IT in the Company by Size (% of Companies)
    • IT Support, Timeliness, Innovative Ideas, Business Values, and IT Costs Containment: That's all Business Managers Want From IT
    • Table: Western Europe, SMBs, Average Rating of Positive and Negative Messages to the CIO/Senior IT Department by Size (Scale From 1 To 5)
    • Table: Western Europe, SMBs, Messages to the CIO/Senior IT Department by Size (Scale From 1 to 5)
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis