What Business Managers Think of Their IT Managers

The SMB Perspective

Product Code IDC04815
Publication Date July 2007
Publisher IDC
Product Type Report
Pages 21
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This document is about What Business Managers Think of Their IT Managers: The SMB Perspective

  • IDC Opinion
  • In This Study
    • Methodology
      • Conceptual Framework
      • Sample Design
        • Sampling Unit: IDC's Economic Entity
        • Sample Quotas
        • Figure: Western Europe, SMBs, Vertical Market Distribution (% of Respondents)
        • Figure: Western Europe, SMBs, Company Size Distribution (% of Respondents)
        • Sample Frame and Sampling Method
        • Figure: Western Europe, SMBs, Country Distribution (% of Respondents)
      • Respondents
      • Interviews
      • Questionnaires
      • Interview Schedule
      • Confidence Intervals
      • Weighting
      • Analysis of the Data
    • Definitions
      • Company Size Segmentation
    • Survey Respondents Profiles
    • Table: Western Europe, SMBs, Survey Respondents Profile by Functional Area and Size (% of Companies)
  • Situation Overview
    • SMB Innovation: Which Role for IT and Business Managers?
      • SMB Innovation: Which Role for Business Managers?
      • Figure: Western Europe, SMBs, Importance of IT Knowledge of Business Manager by Size (Mean Score)
      • Figure: Western Europe, SMBs, Percentage of Time Spent on IT in Support of Business Strategies By Size (% of Companies)
      • Documented Business Processes
      • Figure: Western Europe, SMBs, Level of the Company Business Process Definition/Documentation by Size (Mean Score)
      • SMB Innovation: Which Role for IT Managers?
      • Figure: Western Europe, SMBs, Role of IT Senior Manager in the Company's Ability to Innovate by Size (% of Companies)
      • Figure: Western Europe, SMBs, Role of the CIO in Developing and Executing New Business Initiatives by Size (% of Companies)
      • IT Management Success Factors: Business Managers' View
      • Figure: Western Europe, SMBs, Importance of the Following Factors in Assessing the Success of the Organization's IT Management by Size (Mean Score)
  • Future OutlooK
    • Business Managers Want More Investments in Their In-House IT Capabilities
    • Figure: Western Europe, SMBs, Future Use of IT in the Company by Size (% of Companies)
      • IT Support, Timeliness, Innovative Ideas, Business Values, and IT Costs Containment: That's all Business Managers Want From IT
      • Table: Western Europe, SMBs, Average Rating of Positive and Negative Messages to the CIO/Senior IT Department by Size (Scale From 1 To 5)
      • Table: Western Europe, SMBs, Messages to the CIO/Senior IT Department by Size (Scale From 1 to 5)
  • Essential Guidance
  • Learn More
    • Related Research
    • Synopsis

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