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Customer Services
Problems Persist as Industry Leader Hewitt Associates Seeks Remedy for HR BPO Business
| Product Code | IDC05416 |
|---|---|
| Publication Date | September 2006 |
| Publisher | IDC |
| Product Type | Report |
| Pages | 9 |
Buy this product or for assistance call +44 20 7060 7474
Things don't seem to be improving fast enough at Hewitt Associates regarding its human resources business process outsourcing (HR BPO) division. Having in March this year pushed back its expectations of achieving breakeven for its BPO business to early fiscal 2008, Hewitt's hopes of a quick turnaround now seem not only optimistic but have in fact been exacerbated by a raft of unprofitable contracts signed in fiscal 2005.
This IDC Insight takes a look at Hewitt's current predicament and the implications both for customers and the industry.
- IDC Opinion
- In This Insight
- Situation Overview
- Hewitt Associates' 3Q Results Announcement
- Review of 2005 Contracts
- Hewitt Associates' 3Q Results Announcement
- Future Outlook
- Focus on Cost Base
- Impact on European Market
- Hewitt Awarded Centrica Contract
- Hewitt's Loss, Competitors' Gain?
- Learn More
- Related Research
- Western Europe
- Related Research
Delivery Details
PDF:Immediate delivery
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