Process improvement overview: where to invest?

Content

• EXECUTIVE SUMMARY
  • In a nutshell
  • Recommendations
  • Determine process improvement objectives
  • To bid for contracts
  • To address inhibitors to competitive advantage
  • Assess objectives against approach strengths
  • Assess objectives against approach weaknesses
  • Consider multiple approaches but beware of overload
  • Develop a long-term process improvement plan
  • Scope
  • Evaluating approaches to process improvement
  • Process improvement approaches: the big
  • Programmes and philosophies take many forms
  • TOC
  • Lean
  • The seven principles of Lean
  • The five steps to Lean
  • Agile
  • Six Sigma
  • TRIZ
  • PRINCE2
  • ISO 20000
  • COBIT
  • CMMI
  • ITIL
  • Process improvement taxonomy
  • Methods, audit methods and standards
  • Improvement methods
  • Audit methods
  • Best-practice standards
  • Comparing approaches
  • Strengths and weaknesses
  • Combining approaches
  • Complementary pairings compensate for weaknesses
  • Lean Six Sigma
  • ITIL and ISO 20000
  • ITIL and COBIT
  • Six Sigma and TRIZ
  • Why pairings? Why not three or more?
  • Long-term process improvement planning
  • Many approaches call for continual optimisation
  • Combining and retiring approaches in merged or acquired organisations
  • Updating and replacing approaches
  • Use of process improvement approaches by IT service vendors
  • Internal vs. external
  • Internal
  • External
• List of Tables
  • Table 1: Process improvement approaches: improvement methods
  • Table 2: Process improvement approaches: audit methods and best-practice standards
• List of Figures
  • Figure 1: Model of multiple process improvement approaches