Solution Priorities in Western European Vertical Markets

An IDC Survey

Publication Date	January 2008
Publisher	IDC
Product Type	Report
Pages	30
ISBN Number	not applicable
Product Code	IDC03844

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Summary

This study draws on the results of IDC's European Vertical Market survey, carried out between August and November 2007 in the top 5 Western European countries (France, Germany, Italy, Spain, and the U.K.) among 2,077 companies with more than 20 employees.

The survey looks at vertical market IT spending directions, solution priorities, investment plans, adoption of new technologies and mobility, the role of IT within the organization, and customers' satisfaction with their IT suppliers.

The focus of the study is on adoption and plans for adoption by vertical market of different solutions, including ERP, CRM, industry-specific applications, supply chain applications, collaborative technologies, BPM and analytics, datawarehousing and datamart, and content/document management technologies.

Results are given for total Western Europe for the following vertical markets: financial services (including banking and insurance/other finance); discrete manufacturing; process manufacturing; healthcare services; transport/communications/utilities; retail/wholesale; business services; education; and government.

"Areas where priority levels are high but investment plans still low could provide strong medium-term opportunities for vendors that are able to anticipate companies' demand,"said Nina Bonagura, senior research analyst, European Vertical markets.

Content

IDC Opinion
In This Study
- Methodology
- Definitions
  - Vertical Markets
  - Solution Areas
    - Enterprise Resource Planning (ERP)
    - Customer Relationship Management (CRM)
    - Industry-Specific Applications
    - Supply Chain Applications (SCA)
    - Collaborative Technologies
    - Business Performance Management (BPM) and Analytics Applications
    - Datawarehouse and Datamart Technologies
    - Content Management
Situation Overview
Figure: Western Europe, IT Solutions Adoption (% of Companies)
Table: Western Europe, IT Solutions Adoption by Vertical Market (% of Companies)
Future Outlook
- Solution Priorities by Vertical Market
  - High Investment Priorities
  - Medium Investment Priorities
  - Low Investment Priorities
  - Figure: Western Europe, Investment Priority Level by Solution (High, Medium, Low)
  - Table: Western Europe, Vertical Market Solutions Priority (Low, Medium, High)
- Solution Investment Plans by Vertical Market
  - ERP ? Opportunities Driven by Ongoing Demand in Manufacturing and New Opportunities in Healthcare, Financial, and Business Services
  - Table: Western Europe, ERP Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, ERP Investment Plans by Vertical Market (% of Respondents)
  - CRM ? Financial Services Still at Core of New CRM Implementations
  - Table: Western Europe, CRM Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, CRM Investment Plans by Vertical Market (% of Respondents)
  - Table: Western Europe, Reasons for Not Using CRM by Vertical Market (% of Respondents)
  - Industry-Specific Applications ? Manufacturing the Key Target Market
  - Table: Western Europe, Industry-Specific Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, Industry-Specific Investment Plans by Vertical Market (% of Respondents)
  - Supply Chain Solutions ? Still Not Fully Strategic Across Many Vertical Markets
  - Table: Western Europe, Supply Chain Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, Supply Chain Investment Plans by Vertical Market (% of respondents)
  - Collaborative Technology ? Watch Out for Opportunities in the Education Sector
  - Table: Western Europe, Collaborative Technologies Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, Collaborative Technologies Investment Plans by Vertical Market (% of Respondents)
  - BPM and Analytics ? Are Companies Asking More?
  - Table: Western Europe, BPM and Analytics Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, BPM and Analytics Investment Plans by Vertical Market (% of Respondents)
  - Datawarehousing and Datamart Technologies ? When Investment Priorities Do Not Translate Into Immediate High Investment Plans
  - Table: Western Europe, Datawarehouse and Datamart Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, Datawarehouse and Datamart Investment Plans by Vertical Market (% of Respondents)
  - Content Management ? Continuing Opportunities Among Public Sector Organizations
  - Table: Western Europe, Content/Document Management Investment Plans by Vertical Market (% of Companies)
  - Table: Western Europe, Content/Document Management Investment Plans by Vertical Market (% of Respondents)
Essential Guidance
Learn More
- Related Research
- Synopsis