Impact of Training on Network Administration: Certification Leads to Operational Productivity

Impact of Training on Network Administration: Certification Leads to Operational Productivity

This IDC study presents survey results that describe the positive impact that an increased number or concentration of certifications has on IT team performance. Specifically, this research suggests that functional IT competence, as measured by certifications, positively impacts IT organizational performance in deployment, development, management, security, support, and storage functions.

"The percentage of relevant certifications a team holds is a reliable measure of an IT team's functional capability. Each new certification increases team performance. Teams with a higher percentage of certified members consistently outperform teams with fewer certified members," says Cushing Anderson, program vice president, IT Education and Certification Research.

• IDC Opinion
• In This Study
  • Methodology
• Situation Overview
  • Certification Matters: Functional Certification and Organizational Performance
    • Certifications Enable Agility and Security
  • Impact of Certification on Network Administration Functions
  • Overall: Certification Helps Achieve Business Goals
    • Skill Improves Productivity
  • Design and Sources of Certification
• Future Outlook
  • Training and Certification Are Both Important
• Essential Guidance
• Learn More
  • Related Research
  • Appendix: Functional Domains Covered
  • Synopsis
• List of Tables
  • Table: IT Functions Covered
• List of Figures
  • Figure: Key Success Factors for Critical IT Functions
  • Figure: Relationship Between Performance and Percentage of Team Certified Covering All IT Functions
  • Figure: Relationship Between Performance and Percentage of Team Certified Covering Network Administration Functions
  • Figure: Comparison of High- and Low-Performing Teams: Allocation of Time