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2009 Top IT Software Testing and Quality Assurance Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top IT Software Testing and Quality Assurance Outsourcing Vendors, Black Book Survey 2009 Results

In 2009, the Black Book software testing and QA client industry user survey investigated over 800 contracts held by 2,400 of the top spending banking corporations and organizations globally.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key Findings

Key finding: in 2008, Russian software testing and QA outsourcers surpassed Indian and other offshore firms in client experience. In the last 12 months, the top honored firms included more Indian and Chinese suppliers

In 2008, six of the top 10 software testing and QA firms were located in Russia and Eastern Europe. In 2009, several Chinese firms skyrocketed to the top ranks, surpassing both Indian and Russian competitors.

Key Finding: Most Important Customer Satisfaction Kpis

Innovation, trust, reliability and customization are the most important attributes influencing software testing and QA client's satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the software testing and QA services industry among top ranked suppliers

Strong dissatisfaction is uncommon in this niche information technology outsourcing (ITO) sector, occurring in only 8.1% of technology-related industry's client types, 16.3% in software and high tech company clients directly, and 21.3% of non-tech industry clients globally. However, this is a significant decrease in satisfaction from 2008 and 2007 results.

US clients are among the most satisfied with offshore software testing and QA services delivery from India and increasingly China (satisfaction with Chinese suppliers up 87.5% since 2007).

Strong dissatisfaction with offshore outsourcing vendors was less than 8.8% of all surveyed clients with 2009 projects involving testing, QA and related outsourced software functionalities.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end software testing vendor produce the highest satisfaction rates

Single vendors offering comprehensive QA services to software testing clients ranked highest in the overall survey by clients.

  • Introduction
  • Summary
    • Survey Overview
    • Key Findings
    • Software Testing and Qa Outsourcing Vendor - Top Honors Overall 2009
  • Black Book Methodology
    • How The Data Are Collected
    • Understanding The Statistical Confidence of Black Book Data
    • Who Participates in The Black Book Ranking Process
    • 2009 Software Testing and Qa Industry Outsourcing Vendor Rankings and Results
  • Regional Trends in The Outsourced Testing Industry
    • India
    • Eastern Europe
    • China
    • Latin America
  • The next Generation
    • Software Risk Management and Analysis
    • Full Lifecycle Testing
    • Black Box Testing
    • White Box Testing
    • Test Automation
    • Security Testing
    • Vertical Growth Predicted to Increase through 2011
  • Top 20 Software Testing and Qa Outsourcing Vendors
  • Stop Light Scoring Key
    • Operational Excellence of Ost and Qa Vendors
  • Overall Kpi Leaders
    • Summary of Criteria Outcomes
    • Top Score per Individual Criteria
  • Individual Key Performance
  • Individual Key Performance
  • Appendix
    • Orbys Consulting
    • Disclaimer
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