Enterprise Investment Reality Check 2009

Computer Systems Outsourcing is a Cost Agenda for European Enterprises

Publication Date	April 2009
Publisher	IDC
Product Type	Report
Pages	17
ISBN Number	not applicable
Product Code	IDC07674

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Summary

IDC's annual European Services Survey of 553 enterprises and public sector organizations, conducted during February 2009, has taken on increased importance this year, as it brings a fresh overview of IT services and business services spending plans, investment priorities, attitudes to outsourcing and offshoring, ability to access the right skills, and general expectations of the impact of the current economic environment in Europe. This study analyzes computer systems outsourcing trends amongst European companies; this study focuses on:

European Enterprises' general attitude and perceived value of computer systems outsourcing
Impact of the economic environment on computer systems outsourcing decisions
Key factors for successful computer outsourcing
Key motivations to switch the incumbent computer systems outsourcing provider

Content

IDC Opinion
In This Insight
Situation Overview
- Preferred Approach to Solving Computing Systems Challenges
  - Impact of the Economic Environment on Decisions to Outsource Computer System Environments
  - Economic Crisis Sees Incumbent Providers Getting Squeezed
Future Outlook
- Computer Systems Outsourcing is a Cost and Skills Agenda in 2009
  - One in Two IT Decisions in Europe Cite Freeing Up Internal Resources as the Key Value to Computer Systems Outsourcing
  - European Organizations Move Back to a Cost Agenda
  - Access to External Expertise and the Ability to Quickly Improve Internal Processes is Key for Over 45% of Respondents
  - Outsourcing Value Propositions Must be Tailored to Market and Customer Maturity
    - Ability to Free Up Internal Resources is the Key Value to Outsourcing in Spain, Italy, France, and Germany.
      - Organizations in the Nordics Look to the Cost Benefits
      - Organizations in U.K. and Benelux View Access to External Expertise and Quick Improvements in Internal Processes as the Key Motivations to Outsource
- Key Motivations to Switch the Incumbent IS Outsourcing Provider: Do You Have What it Takes to Hold On to Your Customer?
Learn More
- Related Research
- Methodology
List of Tables
- Table: Western Europe, Impact of the Economic Crisis on Decision to Outsource Computer Systems
List of Figures
- Figure: Western Europe, Organizations' General Attitude to Computer Systems Outsourcing
- Figure: Western Europe, Organizations' General Attitude to Computer Systems Outsourcing, by Country
- Figure: Western Europe, Impact of the Economic Crisis on Decision to Outsource Computer Systems
- Figure: Perceived Value to Computer Systems Outsourcing
- Figure: Motivations to Switch Vendor
- Figure: Distribution of Survey Respondents by Company Size Bands
- Figure: Distribution of Survey Respondents by Vertical Market