Identifying Opportunities For Speech Applications In A Shifting Market (Market Focus)

Publication Date	July 2007
Publisher	Datamonitor
Product Type	Report
Pages	12
ISBN Number	not applicable
Product Code	DAT06330

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Summary

Introduction

When it comes to speech, organizations are no longer limited by technology barriers but by business requirements. The value proposition for speech has increased substantially over the years, primarily due to its success in the contact center. With the emergence of non-traditional speech applications, speech technology will further penetrate the enterprise and service provider markets.

Scope

Interviews with over 12 leading vendors in the speech application space.
Tabulation of Herfindahl-Hirschman Index measure for the global supply-side voice business market.

Highlights

From 2006 to 2012 there will be sizable shifts in proportion of spend as more companies opt for packaged applications and configurable packages and pre-built modules and templates.

Reasons to Purchase

Understand spending levels for packaged applications and configurable packages, pre-built modules and templates and custom developed applications.
Learn of the key drivers for investment in packaged type application and custom developed applications.

Content

Catalyst
Summary
Analysis
- Configurable packages are a better fit for new markets embracing speech
- Pre-built modules and templates reduce early adopters' dependency on vendor professional services
- The evolution of the speech market will help nurture software package advancement
Appendix
- Definitions
- ASR (automatic speech recognition)
- Contact centers
- Dual tone multi-frequency (DTMF)
- Interactive voice response (IVR)
- Moore's chasm
- Open standards
- Platform
- Voice-XML
- Methodology
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
List of Tables
- Table 1: Spending on speech applications by development paradigm, 2006-2012
List of Figures
- Figure 1: Spending on speech applications by development paradigm, 2006-2012
- Figure 2: Proportionate spending on speech applications by development paradigm, 2006 & 2012
- Figure 3: Global supply-side voice business market HHI concentration levels from 2004 to 2007
- Figure 4: Mapping global supply-side voice business HHI measures to phases of market maturity
- Figure 5: Phases of software advancement for speech applications
- Figure 6: Moore's Technology Adoption Life Cycle