2005 Services Spending Intentions Survey

U.S. Buying Criteria for Major Service Offerings

Publication Date	December 2005
Publisher	IDC
Product Type	Survey
Pages	19
ISBN Number
Product Code	IDC01025

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Summary

This study provides an analysis of the intentions for and decisions about purchasing IT services among U.S. companies in 2005 and explores how service vendors can position themselves most effectively to pursue and win deals.

Content

In This Study
- Methodology
  - Eligibility of Respondents
  - Demographics
    - Respondents by Vertical Industry
    - Figure: Respondents by Vertical Industry
    - Respondents by Size of Company
    - Figure: Respondents by Company Size
    - Respondents by Current Job Title
    - Figure: Respondents by Current Job Title or Role
Situation Overview
- Survey Results
  - Current and Past External Services Spending
  - Figure: Expected Change in External IT Services Spending from 2004 to 2005
  - Type of External Services Purchased
  - Figure: External IT Services Spending Share by Segment, 2004 and 2005
    - Project-Oriented Services
    - Figure: Project-Oriented Services Spending Share by Type, 2004 and 2005
    - Outsourcing Services
    - Figure: Outsourcing Services Spending Share by Type, 2004 and 2005
    - IT Support/Training Services
    - Figure: IT Support/Training Services Spending Share by Type, 2004 and 2005
  - Key Services Spender and Purchasing Decision Maker in the Corporation
    - Services Spending by Function
    - Figure: External IT Services Spending Share by Business Function, 2004
    - Primary Services Spending Decision Maker by Job Title
    - Figure: Primary Purchasing Decision-Maker for External IT Services by Segment
    - Figure: Primary Purchasing Decision Maker for Project-Oriented Services by Company Size
  - Preferred IT Service Providers
  - Figure: Types of IT Service Providers Used by Segment
  - Top 3 Vendor Selection Criteria
    - Project-Oriented Services
    - Outsourcing Services
    - IT Support/Training Services
    - Table: Top 3 Vendor Selection Criteria for IT Services by Segment (% of Respondents)
Future Outlook
Essential Guidance
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- Related Research
- Synopsis