Australia Hardware and Software Support Services 2005-2009 Forecast and Analysis

Publication Date	October 2005
Publisher	IDC
Product Type	Report
Pages	18
ISBN Number
Product Code	IDC01913

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Summary

This study provides a market analysis and forecast through to 2009 of the Australian hardware and software support services market.

Margaret Banaghan, research manager, Services, IDC Australia, says, "In light of strong competition, support vendors should enhance their service offerings from traditional support services to a portfolio of support options. Support methods such as electronic, remote, and proactive offerings will need to be adopted/enhanced to ensure that the support vendors' operations are as efficient and cost effective as possible."

Companies Mentioned: IBM and HP; IBM; Hewlett-Packard; Accenture; Sun Microsystems

Content

In This Study
- Methodology
  - Demand-side Methodology
  - Supply-side Methodology
    - Primary Sources
    - Secondary Sources
- Definitions
- IT Support Spending in Australia
- Figure: IT Support Services Spending by Market Segment, 2004?2009
Situation Overview
Table: Australia Support Services Market - Vendor Ranking, 2004 (A$M)
- Hardware and Software Support Service Activities
  - Onsite Maintenance
  - Telephone Support
  - Electronic Support
  - Remote Monitoring and Diagnostics
  - Software Maintenance
  - Parts Support
  - Preventive Maintenance
  - Predictive Maintenance
- Service Delivery
- Hardware Support
  - IDC Analysis
  - Competitive Landscape
  - Table: Australia Hardware Support - Vendor Ranking, 2004 (A$M)
- Software Support
  - IDC Analysis
  - Table: Australia Software Support - Vendor Ranking, 2004 (A$M)
Future Outlook
- Forecast and Assumptions
- Table: IT Support Services Spending by Market Segment, 2004-2009
- Table: Key Forecast Assumptions for Australia Hardware and Software Support Services, 2005-2009
Essential Guidance
- Key Considerations for Hardware and Software Support Vendors in 2006
- How Vendors Should Future-Proof Their Support Offerings for 2006 and Beyond
Learn More
- Related Research
- Synopsis