2009 Infrastructure-as-a-Service & Cloud Computing, Black Book Survey 2009 Results

2009 Infrastructure-as-a-Service & Cloud Computing, Black Book Survey 2009 Results

In 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 400 contracts held by 1120 of the top ITO spending corporations and organizations globally.

Key Client Experience Findings

KEY FINDING: THE MOST IMPORTANT CUSTOMER SATISFACTION KPIs TO OUTSOURCED INFRASTRUCTURE IN 2009

Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies' satisfaction with their cloud infrastructure outsourcing & IAAS providers.

KEY FINDING: ITO INFRASTRUCUTRE VENDOR SATISFACTION IS HIGHEST AMONG SMALL & MIDMARKET VENDORS CURRENTLY

Clients with annual revenues from $500M to $1B are significantly more satisfied with their Infrastructure Outsourcer than are Large Market Cap clients.

Key Finding: Us Vendors Are Significantly Preferred By Us Clients

Latin American alternatives are challenging Indian infrastructure vendors as they evolve.

• Introduction
• Cloud Computing and Isaas
• Summary of Results
• Methodology & Overview
• Overall Ranking Summary of Ito Infrastructure: Enterprise Management Vendors