Decision Matrix: Selecting an IT Systems Management Vendor (Competitor Focus)

Publication Date	August 2008
Publisher	Datamonitor
Product Type	Report
Pages	37
ISBN Number	not applicable
Product Code	DAT04821

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Summary

Introduction

This report provides a summary of IT systems management vendors' capabilities based on a quantitative assessment of their market impact and end user sentiment, as well as the technology features that they offer. Datamonitor also provides guidance for enterprises looking to deploy IT systems management solutions.

Scope

Provides an overview of the most important trends affecting the IT systems management market and influencing its competitive dynamics.
Delivers an overall comparison of IT systems management vendors in terms of their technology, user sentiment and market impact.
Presents a detailed view of each vendor's IT systems management offering and capabilities, as well as advice on the suitability these offerings.
The report covers the following IT systems management vendors: BMC, CA, EMC, Fujitsu, HP, IBM and Microsoft, Novell and Symantec.

Highlights

Both HP and IBM have been very innovative in terms of technology and have coupled their impressive technology breadth with thought leadership and customer focus. IBM maintains a lead with regards to very advanced features and IT concepts, while HP has been better at tapping into the rapidly growing SME market.
BMC has significant technology strengths in areas such as configuration management, interoperability, scalability and monitoring. BMC is particularly strong in mainframe management, which is its most mature solution and it is also on the forefront of CMDB development.
Novell's ZENWorks offering has many key strengths that can serve enterprises with specific requirements well. Any enterprise with an environment that includes mixed virtualized and non-virtualized environments will benefit greatly from Novell's solution, so will enterprises that require extensive Linux management.

Reasons to Purchase

Gain detailed knowledge of IT systems management vendors' strengths with regards to technology, user sentiment and market impact.
IT systems management vendors can benchmark their own performance against that of their competitors according to various key metrics.
Enterprise IT managers will gain valuable insight to improve their IT systems management purchasing decisions.

Content

Datamonitor View
Catalyst
Summary
Methodology
Introduction
- It Systems Management: The Key Vendors
Analysis
- Market Trends And Developments
- The Demand For Power Management Solutions And 'Green It' Is Growing Rapidly
- The Extensive Use Of Virtualization Will Lead To Greater Demand For Effective Virtualization Management
- The Convergence Of It Networks And Telecommunications Networks Is Extending The Reach Of Itsm Solutions
- Application Management Will Focus On Ensuring Quality And Speed Of Service Rather Than Availability
- Itsm Solutions Are Best Placed To Provide Enterprises With Auditing And Governance Functionality
- Service Management Increases The Value Of Itsm By Allowing Enterprises To Measure The Benefit Of It
- The It Systems Management Decision Matrix
- Hp And Ibm Are Clear Market Leaders In Terms Of Technology And Market Impact
- Ca Has Yet To Transform Its Technology Strength Into Market Impact And Positive User Sentiment
- Microsoft Has Made Significant Advances In Its Technology And Is Gradually Approaching The Market Leaders
- Bmc Has An Impressive Offering And Will Continue To Compete Effectively, Particularly Around Bsm
- Symantec's Altiris Family Of Products Will Serve As The Glue That Binds Its Various Itsm Point Products
- Market Leaders
- Market Leaders: Technology
- Hp And Ibm Are Clear Technology Leaders, With Ca A Close Second
- Bmc's Technology Competes With Ca, Hp And Ibm In Certain Areas
- Microsoft And Symantec Have Significantly Improved Their Offerings But Still Lag Behind The Top Vendors
- Administration And Reporting Features Are A Key Opportunity For Improvement And Differentiation
- Market Leaders: User Sentiment
- Unsurprisingly, Ibm Is The Overall Leader In Terms Of Mindshare
- Emc Has Impressed End-Users With Its Product Quality, Client Engagement And Support
- Hp Has Good Overall End-User Sentiment But It Needs To Improve Its Client Engagement And Vertical Messaging
- Novell's Customers Rate Its Product Quality And Customer Support Very Highly
- End-Users Require A Greater Degree Of Vertical Specialization In Itsm Solutions
- Market Leaders: Impact
- Ca, Hp And Ibm Lead In Market Impact, With Ca Enjoying The Largest Historical Installed Base
- Hp Has Significantly Outperformed The Market In Terms Of Revenue Growth
Vendor Analysis
- Bmc: It Systems Management Radar
- Recommendation: Consider
Ca: It Systems Management Radar
- Recommendation: Consider
Emc: It Systems Management Radar
- Recommendation: Explore
Fujitsu: It Systems Management Radar
- Recommendation: Explore
Hp: It Systems Management Radar
- Recommendation: Shortlist
Ibm :It Systems Management Radar
- Recommendation: Shortlist
Microsoft: It Systems Management Radar
- Recommendation: Explore
Novell: It Systems Management Radar
- Recommendation: Explore
Symantec: It Systems Management Radar
- Recommendation: Explore
Technology Breadth And Vision Are Key Features Of Market Leadership
Effeciency And Rationalization Will Continue To Drive Itsm Investments
Power And Cooling Management Will Bring Itsm And Facilities Management Together
Vendors Will Benefit From Highlighting Their Auditing And Governance Capabilities
Appendix
- Definitions
- Datamonitor Ratings
- Extended Methodology
- Technology
- User Sentiment
- Market Impact
- Further Reading
- Ask The Analyst
List Of Tables
- Table 1: The It Systems Management Decision Matrix
List Of Figures
- Figure 1: The Global It Systems Management Market Is Expected To Approach $14bn By 2012
- Figure 2: The It Systems Management Decision Matrix
- Figure 3: Market Leaders Analysis: Technology
- Figure 4: Market Leaders Analysis: User Sentiment
- Figure 5: Market Leaders Analysis: Impact
- Figure 6: The Bmc It Systems Management Radar
- Figure 7: The Ca It Systems Management Radar
- Figure 8: The Emc It Systems Management Radar
- Figure 9: The Fujitsu It Systems Management Radar
- Figure 10: The Hp It Systems Management Radar
- Figure 11: The Ibm It Systems Management Radar
- Figure 12: The Microsoft It Systems Management Radar
- Figure 13: The Novell It Systems Management Radar
- Figure 14: The Symantec It Systems Management Radar