Desktop Management & Helpdesk Services Market 2007-2010

Personal computers have grown to significant numbers in businesses and are used for essential business functions. Factors such as productivity loss when systems are down, data loss due to security breaches and poor back up procedures are forcing companies to improve desktop management and provide helpdesk services.

Cost reduction, capital conservation and improving IT services are the major drivers for desktop management and helpdesk services. In addition, the need to maximize end user productivity, improve control and to fully understand the use and availability of enterprise PC assets are also driving companies towards desktop management & helpdesk services.

Ongoing consolidation of service desks and legacy systems replacement with high performance desktops and PCs by large enterprises, lack of in-house expertise on enterprise hardware and software among SMEs are further driving the demand for these services.

The report forecasts the market size of desktop management & helpdesk services over the period 2007-2010. Further, the total market is segmented into various geographic regions and verticals. The report also presents markets size for major countries in various regions. In addition, the report identifies major selling drivers for the desktop management & helpdesk services for the major verticals.

This report can help IT vendors identify target geographies and verticals. Further, the identified sales drivers can be used to penetrate the identified vertical or increase current share of the customer's wallet.

TechNavio Insights is a set of reports based on TechNavio - a market intelligence platform for the IT industry. It builds on the intelligence available within TechNavio, and leverages on the custom research experience of the 'Technology Navigators'. TechNavio is built on years of experience of Infiniti Research in deep dive custom research and consulting for over 30 Fortune 500 companies and numerous large and mid-sized companies.