India IT and IT-Enabled Service Sector IT Usage and Trends 2007-2011 Forecast and Analysis

An Overview

Publication Date	February 2008
Publisher	IDC
Product Type	Report
Pages	141
ISBN Number	not applicable
Product Code	IDC04140

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Summary

This IDC study provides an overview of the IT spending trends by the India IT and IT-enabled service sector. It also provides insights into their important industry dynamics and opportunities, the trends shaping the vertical, emerging business challenges and issues, and the role that IT plays in exploiting opportunities and meeting challenges. This study also provides insights into componentwise IT spending patterns for major product categories in the vertical in 2006 as well as forecasts for the same on a yearly basis up to 2011.

"The total IT spending by the India IT and IT-enabled service sector was US$1,566.9 million in 2006, which is expected to increase at a compound annual growth rate (CAGR) of 16.2% throughout the forecast period to reach US$3,324.8 million by 2011. The major contribution will come from hardware, which is forecast to increase at a CAGR of 16.3% from US$911.1 million in 2006 to US$1,935 million by 2011. The major growth driver in the vertical is expected to be the packaged software market, which is forecast to increase at a CAGR of 20.7% throughout the forecast period from US$216.4 million in 2006 to US$553.6 million by 2011. The service market is also forecast to grow from US$276.1 million in 2006 to US$635 million by 2011 at a CAGR of 18.1%. With planned huge expansions into tiers 2 and 3 cities and the increased confidence of foreign clients in the India business process outsourcing (BPO) industry, all major IT product and service markets such as PC, networking equipment (e.g., IP PBXs, WLANs, and routers), server (i.e., midrange servers), packaged software, and service are forecast to maintain healthy growth rates throughout the forecast period. The key solutions industry players are targeting include business intelligence (BI) and knowledge management, customer informatics, automation, networking and integration, interactive voice response (IVR), VoIP and Web self-services,"says Arpan Gupta, analyst, Verticals Research, IDC India.

Content

IDC Opinion
In This Study
- Introduction
- Methodology
- Executive Summary
- Table: India Overall IT and IT-Enabled Service IT Spending, 2006-2011 (US$M)
Situation Overview
- Overview
- Table: India IT and IT-Enabled Service Domestic and Export Market Revenue, 2005, 2006, and 2011 (US$M)
- Figure: India IT and IT-Enabled Service Sector Domestic and Export Market Revenue, 2005, 2006, and 2011
- Figure: India IT and IT-Enabled Sector Developments, 1999-2007
- Table: India Business Process Outsourcing Sector Domestic and Export Market Revenue, 2004-2006
- Figure: India Business Process Outsourcing Domestic and Export Market Revenue, 2004-2006
- Figure: India Business Process Outsourcing Market Revenue, 2000-2006
- Figure: India Business Process Outsourcing Industry, 2006-2011
- Figure: Global Business Process Outsourcing Market Shares by Segment, 2006
- Figure: Global Business Process Outsourcing Market Shares by Geography, 2006
- Figure: India Business Process Outsourcing Sector Key Success Elements
  - Segments
  - Figure: India Business Process Outsourcing Sector Business Lines and Segments
    - India Business Process Outsourcing Horizontal Classifications
    - Figure: India Horizontal Business Process Outsourcing Segment Services
    - Figure: India Horizontal Business Process Outsourcing Segment Attractiveness by Function
    - Table: India Third-Party Horizontal Business Process Outsourcing Market Revenue by Segment, 2006 and 2011 (US$M)
    - Figure: India Third-Party Horizontal Business Process Outsourcing Market Shares by Segment, 2006 and 2011
    - India Business Process Outsourcing Vertical Classifications
    - Figure: India Vertical Business Process Outsourcing Segment Attractiveness Comparison, 2002 and 2006
    - Figure: India Third-Party Business Process Outsourcing Segment Classifications, 2006
    - Figure: India Sector Outsourcing Attractiveness and Readiness
    - Knowledge Process Outsourcing
  - Structure
  - Figure: India Business Process Outsourcing Sector Value Chain
  - Figure: India Captive Versus Third-Party Business Process Outsourcers, 2005 and 2006
  - Table: India Major Captive Business Process Outsourcers, 2006
  - Table: India Captive Business Process Outsourcing Advantages and Disadvantages
  - Table: India Third-Party Business Process Outsourcing Advantages and Disadvantages
  - Table: India Captive and Third-Party Business Process Outsourcer Comparison
  - Figure: India Captive and Third-Party Offshore and Onshore Business Process Outsourcers
    - Voice Versus Non-Voice Services
    - Figure: India Voice and Non-Voice Business Process Outsourcers, 2006
    - Figure: India Business Process Outsourcing Growth Drivers
  - Evolution
  - Figure: India Business Process Outsourcing Sector Evolution
  - Figure: India Business Process Outsourcing Sector Development, 1990-2007
  - Figure: India Business Process Outsourcing Sector Shift from Low- to High-End Services
  - Figure: India IT and IT-Enabled Service Sector Value Chain, 1990-2007
    - Evolution of the India Business Process Outsourcing Segment
  - Role of the Government
  - Players
  - Figure: India Business Process Outsourcing Sector Shares by Segment and Ranking, 2006
  - Table: India Major Business Process Outsourcer Revenue, 2007
  - Trends
  - Figure: India Business Process Outsourcing Key Trends
  - Factors Favoring Business Process Outsourcing Growth
  - Table: India Key Sector Private Equity Deals, 2006
  - Figure: India IT-Enabled Sector Foreign Direct Investments, 2003-2006
  - Figure: India Available Talents, 2006
  - Table: India Business Process Outsourcer Cost Advantages over U.S. Business Process Outsourcers
  - Figure: India and U.S. Business Process Outsourcing Cost Breakdown Comparison, 2006
  - Figure: India Business Process Outsourcing Sector Cost, Quality, and Productivity Concepts
  - Figure: Country Business Process Outsourcing Competitiveness
  - Figure: India Captive and Third-Party Business Process Outsourcer Shares by Geography, 2006
  - Table: India Major Business Process Outsourcing Hubs and Their Service Offerings
  - Figure: India Business Process Outsourcing Hub Attractiveness
  - Challenges
  - Figure: India Business Process Outsourcing Sector Internal and External Factors That Lead to High Attrition Rates
  - Figure: India Business Process Outsourcer Attrition Management Policies
  - Figure: Country Attrition Rates, 2006
  - Table: India Business Process Outsourcing Sector Manpower Shortage Forecast, 2006-2011
  - Figure: India Business Process Outsourcing Sector Factors That Lead to High Attrition Rates
  - Table: India Outsourcing Arrangement Hidden Costs (%)
  - Figure: India Business Process Outsourcing Overhead Costs, 2006
  - Figure: India Business Process Outsourcing Sector Key Challenges
  - Role of IT
  - Figure: India Business Process Outsourcing Sector Web Self-Service Mechanisms
  - Figure: India Business Process Outsourcing IT Environment Integration with Web Self-Service Mechanisms
  - Figure: India Business Process Outsourcing Sector Commonly Deployed Enterprise Resource Planning Modules
  - Figure: India Business Process Outsourcing Sector: Business Priority to IT Priority Transition
  - Conclusion
  - Figure: India Captive Low-End Business Process Outsourcing to Third-Party High-End Business Process Outsourcing Transition
Future Outlook
- Forecast and Assumptions
  - Key Forecast Assumptions
  - Table: Key Forecast Assumptions for India IT and IT-Enabled Services, 2007-2011
  - Overall IT Market
  - Table: India IT and IT-Enabled Service Sector Overall IT Spending, 2006-2011 (US$M)
  - Table: India IT and IT-Enabled Service Sector Overall IT Spending Shares, 2006-2011 (%)
    - Overall Hardware Market
    - Table: India IT and IT-Enabled Service Sector Overall Hardware Spending, 2006-2011 (US$M)
    - Table: India IT and IT-Enabled Service Sector Overall Hardware Shares, 2006-2011 (%)
      - Overall Server Market
      - Table: India IT and IT-Enabled Service Sector Overall Server Spending, 2006-2011 (US$M)
      - Table: India IT and IT-Enabled Service Sector Overall Server Shares, 2006-2011 (%)
      - Overall Client Market
      - Table: India IT and IT-Enabled Service Sector Overall Client Spending, 2006-2011 (US$M)
      - Table: India IT and IT-Enabled Service Sector Overall Client Shares, 2006-2011 (%)
      - Overall Storage Market
      - Table: India IT and IT-Enabled Service Sector Overall Storage Device Spending, 2006-2011 (US$M)
      - Table: India IT and IT-Enabled Service Sector Overall Storage Device Shares, 2006-2011 (%)
      - Overall Peripheral Market
      - Table: India IT and IT-Enabled Service Sector Overall Peripheral Spending, 2006-2011 (US$M)
      - Table: India IT and IT-Enabled Service Sector Overall Peripheral Shares, 2006-2011 (%)
      - Overall Networking Equipment Market
      - Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Spending, 2006-2011 (US$M)
      - Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Shares, 2006-2011 (%)
    - Overall Software Market
    - Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Spending, 2006-2011 (US$M)
    - Table: India IT and IT-Enabled Service Sector Overall Networking Equipment Shares, 2006-2011 (%)
    - Overall Services Market
    - Table: India IT and IT-Enabled Service Sector Overall Service Spending, 2006-2011 (US$M)
    - Table: India IT and IT-Enabled Service Sector Overall Service Shares, 2006-2011 (%)
    - Overall Other IT Market
    - Table: India IT and IT-Enabled Service Sector Overall Other IT Spending, 2006-2011 (US$M)
    - Table: India IT and IT-Enabled Service Sector Overall Service Shares, 2006-2011 (%)
- Market Context
- Table: India Vertical Scope Comparison, 2005 and 2006
- Table: India Product Scope Comparison, 2005 and 2006
- Table: India IT and IT-Enabled Service Market Revenue Forecast Comparison, April 2005 and September 2007 (US$M)
- Figure: India IT and IT-Enabled Service IT Market 2006 Revenue Comparison, April 2005 and September 2007
Essential Guidance
Figure: India Business Process Outsourcing Sector Moving Toward High Growth
Learn More
- Related Research
- Definitions
  - Vertical Definitions
    - Business Process Outsourcing
  - Product Definitions
    - Hardware
      - PCs
      - Traditional Workstations
      - Servers
      - Storage Devices
      - Printers and MFPs
      - Smart Handheld Devices
      - Networking Equipment
      - Other Add-Ons
    - Packaged Software
    - Services
- Synopsis