Telepresence: beyond Cisco

Publication Date	February 2008
Publisher	Ovum
Product Type	Report
Pages	49
ISBN Number	not applicable
Product Code	OVM00492

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Summary

Cisco has done a great job of bringing telepresence into the global spotlight for enterprise managed communications. But it is one of five telepresence solutions providers we have focused on in this report. Their offers differ in terms of features but they have the same aim - to provide a video-based 'immersive' system which attempts to imitate a real-life, face-to-face meeting using multiple life-size screens.

This report discusses these differences and the business case for telepresence, based on interviews and research with enterprise users of high-end video conferencing systems, as well as telco service providers.

Content

Ovum view
2008 sees telepresence develop as a managed service
Telepresence versus videconferencing
Is telepresence distinct from video conferencing?
The big five
Solutions available to enterprises
From cost saver to business tool
Extending the telepresence ecosystem
Five flavours of telepresence
Vendors and service providers
Market drivers
Why telepresence?
Growth forecasts and drivers
Segmenting the market
Major differences by sector and geography
Strengths and weaknesses of the key players
High-level evaluation of the top five
Shopping for telepresence
The five solutions compared
Cisco TelePresence
HP Halo Collaboration Suite
Polycom RPX
Tandberg Experia
Teliris VirtuaLive
Quality of experience in telepresence
The channel will be a key battleground for telepresence vendors in 2008
Possible new entrants to the market
Business case: 'going green'
Environmental issues on the business agenda
The RoI for telepresence
How Cisco changed the business case
If there's an RoI, what is it?
Telepresence as a managed service
Three versions of managed services
What characterises the managed service offerings from the big five vendors?
Vendors becoming more like service providers
The road to managed telepresence
The emerging telco service provider
What's holding things back?
End-user experience
Customer buying/usage trends
End-user experience: case study and comments
Telepresence is not for us - some users' comments
Ovum view
Ovum's CIO checklist
How Ovum rates the big five
Disruptive elements
Assessment
Appendix: detailed cost analysis of telepresence versus videoconferencing
- Cost analysis
- Figure 1 Features of telepresence offerings
- Figure 2 Telepresence solutions: feature comparison
- Figure 3 Cisco TelePresence
- Figure 4 HP Halo Collaboration Suite
- Figure 5 HP Halo Collaboration screen
- Figure 6 Polycom RPX scales from 4-28 people per room
- Figure 7 Tandberg Experia
- Figure 8 Teliris VirtuaLive meeting room
- Figure 9 Cisco's TelePresence usage by area of business
- Table 1 Business case for telepresence - examples of RoI
- Figure 10 How Cisco calculates the Strategic Value of TelePresence
- Table 2 A generic RoI case for telepresence
- Figure 11 Bandwidth requirements for Cisco TelePresence in Verizon Business managed service
- Figure 12 Change in spend by network managers
- Figure 13 Vendor telepresence services: how Ovum rates them
- Figure 14 Operator assessment
- Table 3 Video Conferencing Calculator - telepresence vs 'default' VC systems