IDC's Unified Communications Ecosystem Taxonomy, 2009

Publication Date	May 2009
Publisher	IDC
Product Type	Report
Pages	20
ISBN Number	not applicable
Product Code	IDC07630

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Summary

This IDC study lays out our map of IDC's worldwide unified communications research to provide market definitions and a framework that IDC will use to track, segment, and forecast.

"Although unified communications is a more readily understood concept today, customers are still looking for clarity about the many component technologies of UC to make more strategic plans for their organization's deployment," states Nora Freedman, senior analyst, Unified Communications Infrastructure.

Content

IDC Opinion
In This Study
- Methodology
  - Worldwide and the United States
  - Canada
  - Europe, the Middle East, and Africa
  - APAC
  - Latin America
- Definitions
Situation Overview
- Enterprise IP Telephony Components of UC
  - Communications-Enabled Business Processes
  - IP PBX System
  - IP PBX Line/Seat
  - IP Telephones
- Collaborative Applications
- Unified Communications Life-Cycle Services
  - UC Consulting and Integration Services
  - UC Consulting Service Activities
  - UC Integration Service Activities
  - UC Support and Maintenance Services
- Customer Adoption Models for Hosted and Managed UC
  - Multitenant Hosted Unified Communications
  - Dedicated Hosted Unified Communications
  - Managed Unified Communications Services
- Enterprise Mobility
  - Mobile Middleware
- CRM and Contact Center Applications
  - Contact Center
  - Customer Service
Future Outlook
- What's Included in the UC Forecast?
Essential Guidance
Learn More
- Related Research
- Synopsis
List of Tables
- Table: IDC's Unified Communications Ecosystem Taxonomy
List of Figures
- Figure: Unified Communications Ecosystem