North American CRM Applications Software 2004 Vendor Shares

Top 10 Vendors by Select Vertical Markets

Publication Date	December 2005
Publisher	IDC
Product Type	Report
Pages	15
ISBN Number
Product Code	IDC00789

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Summary

This study evaluates the leading CRM vendors by eight vertical industries: financial services, manufacturing, retail/wholesale, communications, utilities, healthcare, government, and all other industries.

Noel Stevens, senior analyst of IDC Software Vertical Views states, "As companies increasingly demand CRM applications that address industry-specific concerns, it is essential for vendors to not only have a solid understanding of the overall competitive landscape of CRM applications but also view their competitive position within individual vertical markets."

Content

In This Study
Situation Overview
- Introduction
- Top 10 North American CRM Vendors by Vertical Market
  - Financial Services
  - Table: North America Financial Services CRM Software Revenue by Top 10 Vendor, 2004
  - Manufacturing
  - Table: North America Manufacturing CRM Software Revenue by Top 10 Vendor, 2004
  - Communication
  - Table: North America Communications CRM Software Revenue by Top 10 Vendor, 2004
  - Retail/Wholesale
  - Table: North America Retail/Wholesale CRM Software Revenue by Top 10 Vendor, 2004
  - Government
  - Table: North America Government CRM Software Revenue by Top 10 Vendor, 2004
  - Utilities
  - Table: North America Utilities CRM Software Revenue by Top 10 Vendor, 2005
  - Healthcare
  - Table: North America Healthcare CRM Software Revenue by Top 10 Vendor, 2004
  - All Other Industries
  - Table: North America All Other Industries CRM Software Revenue by Top 10 Vendor, 2004
Future Outlook
- Manufacturing
- Healthcare
Essential Guidance
Learn More
- Related Research
- Definitions
  - Vertical Markets
  - Table: Brief Description of Vertical Market Definitions
- Methodology
- Synopsis