Western Europe CRM Applications Competitive Analysis 2007

Publication Date	October 2007
Publisher	IDC
Product Type	Report
Pages	34
ISBN Number	not applicable
Product Code	IDC04873

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Summary

This document is about Western Europe CRM Applications Competitive Analysis 2007

Content

IDC Opinion
In This Study
Situation Overview
- Top 20 Vendor Performance in 2006 and First Half 2007
- Table: Western Europe, CRM Applications License and Maintenance Revenues, Top 20 Vendors, 2005-2006 (M)
- Figure: Western Europe, CRM Applications License and Maintenance Revenues, Top 10 Vendors, 2005 - 2006 (M)
  - Software as a Service Growth Acceleration Continues
  - Figure: IDC Software as a Service Taxonomy
  - Software Delivery and Architecture Take on New Shapes
  - Industry-Specific CRM Reemerges
  - Best of Breed Marketing Applications Boom
- Leading CRM Vendors by Country and Region
- Table: Western Europe CRM Applications License and Maintenance Revenues by Country, 2005-2006 (M)
- Figure: Western Europe, CRM Applications by European Countries and Regions, 2006 (%)
  - Germany
  - Table: Germany, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (M)
  - The United Kingdom
  - Table: United Kingdom, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (M)
  - France
  - Table: France, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (M)
  - Italy
  - Table: Italy, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (M)
  - Spain
  - Table: Spain, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (M)
  - Benelux
  - Table: Benelux, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (M)
  - Nordics
  - Table: Nordics, CRM Applications License and Maintenance Revenue, Top 8 Vendors, 2005-2006 (M)
- Leading Vendors by CRM Segment
- Table: Western Europe, CRM Applications License and Maintenance Revenue by Functional Market, 2005-2006 (M)
- Figure: Western Europe, CRM Applications by Functional Market, 2006 (%)
  - Sales Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales Application Segment - Top 8 Vendors 2006 (M)
  - Marketing Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue, Marketing Application Segment, 2005-2006 (M)
  - Customer Service Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue, Customer Service Application Segment, 2005-2006 (M)
  - Contact Center Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue, Contact Center Application Segment, 2005-2006 (M)
  - Sales, Marketing, and Customer Service Applications Combined
  - Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales, Marketing and Customer Service Applications Segment - Top 8 Vendors 2006 (M)
  - Figure: Western Europe, CRM Applications, Sales, Marketing, and Customer Service Applications Segment, 2006 (M)
- Company Size Segment
- Table: Western Europe, CRM Applications License and Maintenance Revenue by Company Size, 2005-2006 (M)
- Figure: Western Europe, CRM Applications by Company Size Segments, 2006 (%)
- Table: Western Europe, CRM Applications License and Maintenance Revenue, 1-99 Employees Segment, 2005-2006 (M)
- Table: Western Europe, CRM Applications License and Maintenance Revenue, 100-499 Employees Segment - Top 5 Vendors, 2006 (M)
- Table: Western Europe, CRM Applications License and Maintenance Revenue, 500-999 Employees Segment - Top 5 Vendors, 2006 (M)
- Table: Western Europe, CRM Applications License and Maintenance Revenue, 1,000 plus employees Segment, 2005-2006 (M)
- On-Demand Segment
- Table: Western Europe, CRM Applications License and Maintenance Revenue, On Demand segment, 2005-2006 (M)
- Figure: Western Europe, CRM Applications by Deployment Model, 2006 (%)
Future Outlook
- IDC's Leadership Grid
  - IDC Leadership Grid: Western Europe CRM Applications Market
  - Figure: IDC Leadership Grid: Western European CRM Applications
  - Factors Behind the IDC Leadership Grid
    - X-Axis: Opportunity Alignment
    - Y-Axis: Ability to Gain Share
  - Vendor Ratings for the Leadership Grid in CRM
  - Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Market Opportunity Alignment (X Axis) Attributes
  - Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Company Opportunity to Gain Share (Y Axis) Attributes
Essential Guidance
Learn More
- Related Research
- Synopsis