Western European CRM Applications, Competitive Analysis and 2005 Market Shares

Publication Date	January 2007
Publisher	IDC
Product Type	Report
Pages	24
ISBN Number	not applicable
Product Code	IDC04874

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Summary

This study examines the Western European market for CRM applications. The Western European market is dissected in terms of the size and growth of individual country markets, and vendors are ranked by country and functional segment. In the Future Outlook, IDC analyzes the future of CRM for large enterprises, CRM for the SMB, CRM on-demand, and Microsoft Office integration.

"The CRM market for large enterprises has become a two-horse race between SAP and Oracle, after the acquisition of Siebel by Oracle, but the two giants should watch salesforce.com and Microsoft, which are increasingly landing larger deals," said Erik Bruin, research manager for European Enterprise Applications at IDC. "IDC expects the on-demand delivery model to really pick up speed in the upcoming years. The sustained momentum of salesforce.com indicates that this delivery model is increasingly considered as a serious delivery alternative, and competition is also increasing with the new on-demand offering from SAP and the announced Dynamics CRM Live offering from Microsoft. IDC also believes that besides industry-specific offerings and on-demand, integration with MS Office is the third important trend that CRM vendors must embrace."

Content

IDC Opinion
In This Study
Situation Overview
Table: Western Europe, CRM Applications License and Maintenance Revenue - Top 20 Vendors 2005 (Constant $M)
Figure: Western Europe, CRM Applications License and Maintenance Revenue  Top 10 Vendors 2004 - 2005 (Constant $M)
- Leading CRM Vendors by European Country or Region
- Table: Western Europe, CRM Applications License and Maintenance Revenue by Country, 2004-2005 (Constant $M)
- Figure: Western Europe, Breakdown of the CRM Applications Market into European Countries and Regions, 2005 (%)
  - Germany
  - Table: Germany, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)
  - The U.K.
  - Table: U.K., CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)
  - France
  - Table: France, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)
  - Italy
  - Table: Italy, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)
  - Spain
  - Table: Spain, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)
  - Benelux
  - Table: Benelux, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)
  - The Nordics
  - Table: Nordics, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2005 (Constant $M)
- Leading Vendors by CRM Segment
- Figure: Western Europe, Breakdown of the CRM Applications Market into Segments, 2005 (%)
  - Sales Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales Applications Segment - Top 8 Vendors 2005 (Constant $M)
  - Marketing Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue - Marketing Applications Segment - Top 8 Vendors 2005 (Constant $M)
  - Customer Service Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue - Customer Service Applications Segment - Top 8 Vendors 2005 (Constant $M)
  - Contact Center Applications
  - Table: Western Europe, CRM Applications License and Maintenance Revenue - Contact Center Applications Segment - Top 4 Vendors 2005 (Constant $M)
Future Outlook
Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales, Marketing, and Customer Service Applications Segments - Top 8 Vendors 2005 (Constant $M)
Figure: Western Europe, CRM Applications License and Maintenance Revenue  Sales, Marketing, and Customer Service Applications Segments  Top 8 Vendors 2005 (Constant $M)
- Outlook for 2007 and Beyond
  - CRM for Large Enterprises
  - CRM On-Demand
    - The CRM On-Demand Leader: salesforce.com and Siebel
    - The CRM On-Demand New Entrants: SAP and Microsoft
    - What's Next for CRM On-Demand?
  - CRM for SMBs
  - Microsoft Office Integration
Essential Guidance
Learn More
- Related Research
- Synopsis