Worldwide CRM Applications 2007–2011 Forecast Update

Publication Date	January 2008
Publisher	IDC
Product Type	Report
Pages	10
ISBN Number	not applicable
Product Code	IDC03703

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Summary

This IDC Forecast Update presents IDC's latest forecasts for the CRM applications market. In it, we provide overall market size based on revenue for 2006-2011 by region (Americas; Europe, the Middle East, and Africa [EMEA]; and Asia/Pacific) and by functional market (marketing automation, sales automation, customer service, and contact center). Readers of this document, which focuses on the broader CRM applications market, will learn which key trends will influence applications buyers and vendors in the next five years. The forecasts presented here update those found in Worldwide CRM Applications 2007-2011 Forecast: Preliminary Look Shows Strong Performance.

Content

IDC Opinion
In This Forecast Update
Future Outlook
- Market Context
- Table: Worldwide CRM Applications Revenue by Region and Operating Environment, 2006-2011 ($M)
- Table: Worldwide CRM Applications Revenue by Functional Market and Region, 2006-2011 ($M)
- Table: Key Forecast Assumptions for the Worldwide CRM Applications Market, 2007-2011
- Table: Worldwide CRM Applications Revenue, 2005-2011: Comparison of May 2007 and November 2007 Forecasts ($M)
- Figure: Worldwide CRM Applications Revenue, 2005-2011: Comparison of May 2007 and November 2007 Forecasts
- Figure: Worldwide CRM Applications Revenue Growth, 2006-2011: Comparison of May 2007 and November 2007 Forecasts
Essential Guidance
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- Related Research