Worldwide CRM Applications 2008 Vendor Shares

Oracle and SAP Dominate the Top

Publication Date	July 2008
Publisher	IDC
Product Type	Report
Pages	17
ISBN Number	not applicable
Product Code	IDC04433

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£2,680.00
approximately: $3,996 | €3,193

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Summary

This IDC study provides the market sizing for the worldwide CRM applications software market in 2007. It also provides the revenue shares along with the future market outlook and guidance for CRM software vendors.

"Organizations can offset the impact of reduced workforces and resource restrictions precipitated by the economic conditions by judiciously adding CRM automation to key areas such as sales productivity and eservice." Mary Wardley, research vice president, CRM Applications Research

Content

IDC Opinion
In This Study
- Methodology
- CRM Applications Market Definition
  - Marketing Automation
  - Web Activity Analysis
  - Sales
  - Customer Service
Situation Overview
- The Worldwide CRM Applications Market in 2007
- Table: Worldwide CRM Applications Revenue by Vendor, 2005-2007 ($M)
  - Historical Market Values and Exchange Rates
  - Table: Exchange Rates, 2003-2007 (%)
  - Performance of Leading Vendors in 2007
  - Performance by Geographic Region in 2007
  - Table: Worldwide CRM Applications Revenue by Region, 2005-2007 ($M)
  - Figure: Worldwide CRM Applications Revenue Share by Region, 2007
  - Performance by Operating Environment in 2007
  - Figure: Worldwide CRM Applications Revenue Share by Operating Environment, 2007
Future Outlook
Essential Guidance
Learn More
- Related Research
- Methodology
- Synopsis