Worldwide Customer Service Applications 2008 Vendor Shares

Economic Uncertainty Will Drive Service Applications

Publication Date	July 2008
Publisher	IDC
Product Type	Report
Pages	13
ISBN Number	not applicable
Product Code	IDC04431

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£2,680.00
approximately: $3,996 | €3,193

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Summary

This IDC study provides the market sizing for the worldwide customer service applications software market in 2007. It also provides the revenue shares along with the future market outlook and guidance to CRM software vendors.

"Customer service applications are poised to play a significant role in the uncertain economic environment. The first line of defense is in customer retention requiring organizations to augment their service capabilities beyond telephone to include comprehensive eservice solutions." Mary Wardley, research vice president, CRM Applications Research

Content

IDC Opinion
In This Study
- Methodology
- Customer Service Applications Market Definition
Situation Overview
- The Customer Service Applications Market in 2007
- Table: Worldwide Customer Service Applications Revenue by Vendor, 2005-2007 ($M)
  - Historical Market Values and Exchange Rates
  - Table: Exchange Rates, 2003-2007 (%)
  - Performance of Leading Vendors in 2007
  - Performance by Geographic Region in 2007
  - Table: Worldwide Customer Service Applications Revenue by Region, 2005-2007 ($M)
  - Figure: Worldwide Customer Service Applications Revenue Share by Region, 2007
  - Performance by Operating Environment in 2007
  - Figure: Worldwide Customer Service Applications Revenue Share by Operating Environment, 2007
Future Outlook
Essential Guidance
Learn More
- Related Research
- Methodology
- Synopsis