In a downturn, local government needs ECM for transformation

Publication Date	June 2009
Publisher	Ovum
Product Type	Report
Pages	8
ISBN Number	not applicable
Product Code	OVM00794

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Summary

The economic downturn and its effects mean government organisations will have to transform in order to address the 'perfect storm' of increased demands and reduced income. ECM technologies facilitate faster and better decision making in support of this.

Content

EXECUTIVE SUMMARY
- In a nutshell
- Ovum view
- Challenging economic circumstances demand transformation
- Expectations change over time
- Rising expectations drive transformation
- Customer expectations
- Management and other stakeholder expectations
- Transformation requires faster and better decisions (and done more cheaply)
- Improved service delivery
- The best decision requires the best information
- Decisions are complex and a matter of record
- ECM and information management
- ECM is more than a solution looking for a problem
- ECM: a potpourri of technologies
- Local government needs to be more like McDonald's
- ECM is only one piece of the transformation jigsaw
- Vision of delivering better services, faster
- Employee buy-in to deliver better services
- Enablement
- Organisational change
- ECM deployment
List of Tables
- Table 1: Products within an ECM portfolio
List of Figures
- Figure 1: The transformation jigsaw