HP Software and HP Services unite around service management solutions

Publication Date	July 2007
Publisher	Ovum
Product Type	Report
Pages	12
ISBN Number	not applicable
Product Code	OVM00380

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Summary

Hewlett-Packard (HP) recently repositioned its IT Service Management (ITSM) product and services portfolio under the Service Management banner. The company's goal is to better align solutions with business outcomes and help customers implement the lifecycle view of management and governance advocated by such standards as ITIL V3. In a departure from past practices, where the HP Services and Software groups pretty much took separate roads, the two organizations are actively collaborating in the design and marketing of these newly launched Service Management solutions. HP hopes this integrated approach will allow customers to achieve business value faster and spark customer interest in the full range of its service management software and services capabilities.

Content

Key messages
- HP repositions ITSM offerings under a business-focused service management message
- HPs Software and Services join forces to develop service management solutions
- A steady drumbeat of announcements fill out an integrated portfolio
- HP Software and Services teams are better together
- Why service management?
- HP Services joins ranks with HP Software over service management
- BTO portfolio anchors service management
- HP Services leverages years of ITSM experience
- Service management solutions pull the pieces together
- HP Services invests in HP Software enablement
- Cross-product integrations a top priority
Table of figures
- Figure 1 ITIL V3 lifecycle view
- Figure 2 HP Software BTO product centers target business outcomes
- Figure 3 HP Services capabilities align with Service Management Solution portfolio