The Chordiant CRM Radars (Vendor Focus)

Introduction

This brief analyses the strengths and weaknesses of Chordiant's Customer Relationship Management offering. Chordiant is rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and technology.

Scope

• Technology: an assessment of Chordiant's technology based on specific attributes and the availability of certain features.
• User sentiment: tracks end-users' impression of Chordiant's products based on a survey of over 280 Customer Relationship Management users.
• Market impact: measures Chordiant's market impact based on its revenues and financial performance.

Highlights

Enterprises are increasingly deploying Customer Relationship Management solutions in order to benefit from the unified management of interactions with customers in a sales, customer services or marketing context.

Since Customer Relationship Management could be of benefit to a wide range of organizations, the demand for these solutions will continue to grow. Consequently vendors need to offer comprehensive yet flexible Customer Relationship Management solutions.

Reasons to Purchase

• Gain detailed knowledge of Chordiant's strengths with regards to technology, user sentiment and market impact.
• Enterprise IT managers will gain valuable insight to improve their Customer Relationship Management purchasing decisions.
• Customer Relationship Management vendors can benchmark their own performance against Chordiant in various key criteria.

Companies mentioned in this report:

• Chordiant Software, Inc.
• Microsoft Corporation
• Oracle Corporation

• Catalyst
• Summary
• Market Developments
  • The CRM application market is maturing
  • Uptake among SMEs is growing and CRM is converging with adjacent technologies
• Analysis
  • Chordiant: CRM Radars
  • Recommendation: Consider
• Appendix
  • Definitions
  • Datamonitor Ratings
  • Extended Methodology
  • Technology
  • User Sentiment
  • Market Impact
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
• List of Figures
  • Figure 1: The Chordiant CRM Radars