Software Appliances Are Going to Change the Software Support Services Game

Publication Date	August 2008
Publisher	IDC
Product Type	Report
Pages	18
ISBN Number	not applicable
Product Code	IDC05703

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Summary

This IDC Insight provides an overview of how the increasing use of software appliances (SWA) in mid-market and enterprise IT environments will affect software support services - both for SWA vendors and for software support providers in general.

Content

IDC Opinion
In This Insight
Situation Overview
Figure: Hardware Appliance Mix
Figure: Software Appliance Type
- Impact on Support Services
- Figure: Reasons for Not Deploying Software Appliances
- Software Appliances and the Midmarket
- Figure: Type of Support Services Agreement Typically Purchased for Software
- Figure: External Spending on Software Support
- Figure: Internal Resources Spent on Software Support
- Figure: Top Support Services Features
- Figure: External Support Services Usage
Future Outlook
- Operating System Vendors
  - Changing the Channel
  - Pricing Pressure
  - Unix
  - Independent Software Vendors
ESSential Guidance
- Actions to Consider
  - Advice for Middleware Vendors
Learn More
- Related Research
- Definitions
  - Software Appliances
    - Virtual Appliances