Software Support Services

Worldwide and Asia/Pacific Overview and Trends

Publication Date	June 2008
Publisher	IDC
Product Type	Report
Pages	7
ISBN Number	not applicable
Product Code	IDC04178

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Summary

This IDC Insight looks at an overview of the software support services market and how it should be viewed from an Asia/Pacific as well as from a global perspective. As an extension to the worldwide software and hardware support services CIS, IDC has recently launched an Asia/Pacific infrastructure and software support CIS that focuses on key trends within the region.

This study also presents an overview of end-user behavior, vendor trends, and IDC's definition of packaged software, and of the deployment and support of this software.

Content

IDC Opinion
In This Insight
SITUATION OVERVIEW
- Definitions
  - Software Deploy and Support
    - Deployment Services
    - Support Services
    - Packaged Software
    - Exceptions and Exclusions
- Worldwide and Asia/Pacific Key Buyer Trends
- Worldwide and Asia/Pacific Key Vendor Trends