Interactive Voice Response (IVR) Systems

Publication Date	July 2008
Publisher	Global Industry Analysts
Product Type	Report
Pages	513
ISBN Number	not applicable
Product Code	GIA00798

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Summary

This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in Millions of US$. The specific product segments analyzed are Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 and Above Ports The report provides separate comprehensive analytics for the US, Canada, Europe and Rest of World. Annual forecasts are provided for each region for the period of 2000 through 2015. The report profiles 89 companies including many key and niche players worldwide such as Aspect Software Inc., AT&T Inc., Avaya, Inc., BCE, Inc., Enghouse Systems Limited, Syntellect Inc., Healthcare Technology Systems, IBM, Intervoice, Inc., Mitel Networks Corporation, NMS Communications, Nortel Networks Corporation, Nuance Communications, Inc., Philips Speech Processing, and Verizon Communications, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

Content

I. Introduction, Methodology & Product Definitions
- Study Reliability and Reporting Limitations
- Disclaimers
- Data Interpretation & Reporting Level
- Quantitative Techniques & Analytics
- Product Definitions and Scope of Study
II. Executive Summary
- 1. Industry Overview I
  - A Quick Primer I
  - Legacy Systems Being Replaced with New Technologies I
  - VoiceXML Set to Become the Dominant IVR Technology I
  - Cost Savings - The Primary Goal I
  - Vendors Shift Focus to Small & Medium Companies I
  - Large Companies Replace Legacy Systems I
  - Packaged Applications Steal the Show I
  - IVR Market: Undergoing Major Transition I
  - Emergence of Standards Contributes to the Automated Speech Recognition Market I
  - Interactive Voice Response Systems Growing in Magnitude I
  - Applications of Automated Speech Recognition I
  - Market Repositioning Offers a Flood of Opportunities I
  - Evolution of New Cohort of Vendors I
  - Competitive Scenario - A Recent past Perspective I
  - Factors Determining the Market I
  - Boom in Voice Market - IVR Industry on the Run I
  - Speech Recognition Technology to Propel IVR Market I
  - IVR Research- A Necessary tool to Enhance Customer Service I
  - Clinical IVRS- A New Kid in the Block I
  - Healthcare Technology Systems (HTS)- The Leader I
  - Pharmaceutical Industry- Refilling through IVR I
  - Natural Language Fueling Growth for Speech-Enabled IVR Systems I
  - Negative Mindset Pose Serious Challenge I
  - Get Human - A Fight for Consumer Right I
  - Short Market Sizzlers - A Recapitulation II-1
- 2. Trends and Issues II-1
  - Interactive Voice Response: Changing the Perspectives II-1
  - Strategic Tie Ups & Consolidations Herald Future Growth II-1
  - VoiceXML 2.0 and IP Contact Centers - An Unbeatable Duo II-1
  - Hosted IVR Market-Poised for Momentous Growth II-1
  - Innovative Pricing Strategies to Boost Growth II-1
  - IVR Systems - Backbone for Internet Telephony II-1
  - VXML and SALT: Battling it out II-1
  - United States- The Unconquered Monarch of IVR Market II-1
  - Asia-Pacific - Taking A Clue from its Western Counterparts II-1
- 3. Product Overview II-1
  - What are Interactive Voice Response Systems? II-1
  - Application Areas II-1
  - Basic Requirements for Deploying an IVR System II-1
  - IVR System Development II-1
  - Higher-End Tools II-1
  - What is Speech Recognition? II-1
  - Infrastructure Market II-1
  - Deployments at Enterprise Level - Influencing Growth II-1
  - Technology Enhancements - Serving as a Medium II-1
  - Potential Drawbacks II-1
  - Speech Recognition Framework II-1
  - Telephony Platform II-1
  - Enterprise-Based Speech Recognition Applications II-1
  - Network-Based Speech Recognition Applications II-1
  - Voice Portals II-1
  - Factors Contributing to Growth in Speech Recognition Market II-1
  - Development of Speech Technology II-2
  - Impending Bottlenecks II-2
  - Integration - Not the Best Solution II-2
  - Noisy Environments - Not Suitable II-2
  - Speech Recognition - Optional than Compulsion II-2
  - Lower Note of Economic Situation - Pulling down Demand II-2
  - Benefits of Speech-Enabled IVR Solutions II-2
  - Speech-Enabled Applications & Services II-2
  - IVR Technologies II-2
  - Voice Recognition (VR) II-2
  - Speech Verification or Voice Authentication II-2
  - Text-to-Speech (TTS) II-2
  - Audiotext II-2
  - Computer Telephony Integration (CTI) II-2
  - What is VoiceXML Technology? II-2
  - VoiceXML Design II-2
  - VoiceXML Improves Customer Service II-2
  - VoiceXML Offers Benefits at Low Costs II-2
  - VoiceXML - Enhancing Speech Recognition Technology II-2
  - What's SALT Technology? II-2
  - What are Voice Portals? II-2
  - iVoice Advanced IVR System from iMessaging Systems Offers Key Features II-2
  - Cisco IP Interactive Voice Response System II-2
  - Advantages of Cisco IP IVR II-2
- 4. End-Use Market Analysis II-2
  - Travel and Financial Industry: Promoters of Speech Recognition Technology II-2
  - Contact Center/Call Center II-2
  - Speech-Enabled IVR Systems: Imperative for Contact Centers II-2
  - Role of Interactive Voice Response (IVR) Systems in Contact Centers II-2
  - Contact Center Market II-2
  - IVR Systems in the Banking Sector II-3
  - Statistical Findings on End-Use Markets - A Recent past Perspective II-3
- 5. Product Innovations/Introductions II-3
  - Intervoice Launches Voice Portal 5 II-3
  - Angle.com Expands its IVR Range II-3
  - Avaya Selects Nuance Speech Recognition Technology II-3
  - Envox Unveils CT ADE 10 II-3
  - Avaya Launches Communications Solutions for Public Safety II-3
  - Avaya Introduces Speech Tools II-3
  - Voxeo Re-launches SIP and IVR Hosting Infrastructure II-3
  - NMS Communications Introduces the NMS Partner Network II-3
  - Tourtellotte Introduces New Trident IWR II-3
  - Cytiva Software Unveils SonicIVR II-3
  - Aculab Unleashes VoiceXML/CCXML Interpreter Software II-3
  - Plum Voice Introduces Plum Store Locator II-3
  - Aptuit Launches the Clarix Powered Aptuit IVRS II-3
  - NextAlarm.com Unveils V-Notify IVR System II-3
  - SkyCreek Introduces Call Notify - Version 5.4 IVR Platform II-3
  - Envox Introduces the New IVR Upgrade Program II-3
  - Clarke American Adopts New & Improved IVR Technology II-3
  - Phoenix Data Systems Unveils Interactive Voice Response Solutions II-3
  - TeleWare Introduces iVR Tool II-3
  - Edify Launches its Latest Voice Interaction Platform 9.5 II-3
  - ScanSoft Launches Utilities Suite 2.0 II-3
  - AirTrac Builds up VoicePDA Platform II-3
  - Sedgwick CMS Introduces a New IVR II-3
  - Audentify Releases its New Audentify Intelligent IVR II-3
  - Esna Technologies Introduces an Interactive Voice Response Scripting Tool II-3
  - Avaya Releases its New IVR 9.0 II-3
  - Avaya Uncovers Avaya Predictive Dialing System II-3
  - etrials Unveils Interactive Voice Response QuickStudy Voice II-3
  - PayStar Corporation Launches New Voice Response Solution II-3
  - PRC Unveils a Novel Set of IVR Services II-3
  - iVoice Introduces a Comprehensive Speech Integrated IVR II-3
- 6. Recent Industry Activity II-3
  - Telesoft Technologies Partners with Telisma II-3
  - Parature Partners with Angle.com II-3
  - Spoken Communications Announces Partnership with Call Genie II-3
  - MacSpeech Gains Licensing Rights for Dictation Technology from Nuance II-3
  - Verizion Gains VoiceXML Approval II-3
  - Ifbyphone Partners with SiteKreator, Launches Latest Ifbyphone Version II-3
  - Voxeo, VoiceVerified Unite under Partnership Deal II-3
  - Nokia Siemens Bags Pan-India Contract from Bharti Airtel II-3
  - Verizon Business Forays into European IVR Market II-4
  - Radiology Ltd Selects the SpeechQ of MedQuist II-4
  - Syntellect Takes over Fluency II-4
  - Vocantas Inks Partnership Agreement with CBA II-4
  - Passport Offices Install IVR Systems II-4
  - Bio-Imaging Takes over Phoenix Data II-4
  - DOES Installs New IVR System II-4
  - Mandi Parishad Partners with Reliance Communication to Install IVR System II-4
  - SNAP Signs Agreement with Five9 II-4
  - Railway Division to Upgrade IVR System II-4
  - ClinPhone Enters into Global Collaboration with Invivodata II-4
  - Mitel Acquires Inter-Tel II-4
  - Microsoft Acquires Tellme Networks II-4
  - Taleo Acquires JobFlash II-4
  - IP Unity Collaborates with Metaphor to Introduce Plug & Play IVR Application Suite II-4
  - NovaTel Employs Aspect Unified IP II-4
  - Gannett COE Employs VoicePort II-4
  - MedApp Installs New IVR Solution II-4
  - New Wave Acquires WagerPhone II-4
  - Nuance Acquires BeVocal II-4
  - Silver Lake and TPG Acquire Avaya II-4
  - eResearchTechnology Diversifies into Electronic Patient Reported Outcomes Business II-4
  - Verizon Inks Agreement with Nunace II-4
  - Nuance Acquires Focus Infomatics II-4
  - Village Roadshow Collaborates with VoiceWeb for Latest IVR Solution II-4
  - Palakkad Railway Division Installs New IVR System II-4
  - CSG Systems Purchases Prairie II-4
  - Prairie Signs Agreement with LifeLock II-4
  - Syntellect Signs Distribution Agreement with Prodapt II-4
  - TranSched Systems Pockets Ontira II-4
  - Genesys, Eckoh Ally for Hosted Self-Service Solutions II-4
  - IDEA Cellular Awards IVR Self-Service Transformation Project to IBM II-4
  - West Interactive Partners with Holly Connects II-4
  - SpeechSwitch Partners with ABC Telecom II-4
  - Nuance Communications Acquires VoiceSignal II-4
  - Noble Systems Acquires AMCAT II-4
  - Aspen Acquires Newgen II-4
  - SAP AG Acquires Wicom Communications II-4
  - MobiVentures to Collaborate with Froggie II-4
  - Quintiles Forms Joint Venture with Thermo Fisher Scientific II-4
  - Intervoice Acquires Edify II-4
  - BSNL Installs New IVR System II-4
  - VirTra Systems Receives Order from Mexico II-4
  - KRCL Installs IVR System II-4
  - New IVR System Installed at the AG Office II-4
  - Envox Worldwide Ties-up with VSI II-4
  - Comsys Acquires 3G Media Consult II-5
  - ScanSoft Merges its Businesses with Nuance to establish Nuance Communications Inc. II-5
  - IBM and Cisco Team up to Build New Speech- Based IVR II-5
  - Aspect Merges its Operations with Concerto to Form Aspect Software II-5
  - ScanSoft Forms Alliance with Active Voice to Develop Seven 2.0 II-5
  - Verzion to Merge its Operations with MCI II-5
  - Intervoice to Acquire Edify II-5
  - Syntellect to Buy Apropos II-5
  - Microsoft Buys Certain Assets of Unveil Technologies II-5
  - eBay to Take over Skype II-5
  - SunRocket Selects Angel.com for Hosting IVR Systems II-5
  - ACS Selects Envox for Providing IVR Solution II-5
  - Ontira Communications Selects VoiceGenie Technologies II-5
  - PacificNet Epro to Supply IVRS Solution to TNT Hong Kong II-5
  - Appel Elettronica Selects PIKA to Provide Media Processing Building Blocks II-5
  - Bell Canada Acquires Infostream II-5
  - Vision Systems Acquires Ampekko Ltd. II-5
  - Intervoice Expands its Exclusive Contract with Decisionone II-5
  - Cisco Systems Signs a Contract with Nestle Waters North America II-5
  - Syntellect Wins an Order from East Coast Bank II-5
  - Nextel Mexico Selects Avaya Inc. II-5
  - Nortel and IKEA Sign Agreement II-5
  - Industry Activity 2000-203 II-5
- 7. Focus on Select Players II-6
  - Aspect Software Inc. (USA) II-6
  - AT&T Inc. (USA) II-6
  - Avaya, Inc. (USA) II-6
  - BCE, Inc. (Canada) II-6
  - Enghouse Systems Limited (Canada) II-6
  - Syntellect Inc. (USA) II-6
  - Healthcare Technology Systems (HTS) (USA) II-6
  - IBM (USA) II-6
  - Intervoice, Inc. (USA) II-6
  - Mitel Networks Corporation (Canada) II-6
  - NMS Communications (USA) II-6
  - Nortel Networks Corporation (Canada) II-6
  - Nuance Communications, Inc. (USA) II-6
  - Philips Speech Processing (United Kingdom) II-7
  - Verizon Communications, Inc. (USA) II-7
- 8. Global Market Perspective II-7
III. Market
- 1. United States II
  - A. Market Analysis II
    - Outlook II
    - United States II
    - Factors Influencing the IVR Market II
    - Market Share Statistics II
    - Trends & Issues II
    - IVR System Vendors Facing Decline in Sales II
    - Speech-Enabled IVR Systems Increasing Efficiency II
    - Advances in Technology and Economic Recovery to Bolster IVR Market II
    - New Technology Leveraging Efficiency and Profitability to Pharmaceutical Market II
    - Compatibility and Interoperability Features to Spearhead Future Markets II
    - Product Launches II
    - Recent Industry Activity III-1
    - Key Players III-3
  - B. Market Analytics III-3
- 2. Canada III-4
  - A. Market Analysis III-4
    - Outlook III-4
    - Recent Industry Activity III-4
    - Key Players III-4
  - B. Market Analytics III-4
- 3. Europe III-4
  - A. Market Analysis III-4
    - Outlook III-4
    - Recent Industry Activity/Product Launches III-4
    - Philips Speech Processing (United Kingdom) - A Key Player III-5
  - B. Market Analytics III-5
- 4. Rest of World III-5
  - A. Market Analysis III-5
    - Current & Future Analysis III-5
    - Asia-Pacific III-5
    - Overview III-5
    - Southeast Asian Companies Adapting IVR Systems III-5
    - Speech Recognition Technology in India: Yet to Take off III-5
    - Market Trends III-5
    - Asia-Pacific IVR Market Embraces Incredible Growth Potential III-5
    - IVR Systems to Witness Advancement in Speech Recognition III-5
    - IP Technology in IVR Systems to Gain Acceptance III-5
    - Latin America: Market Overview III-5
    - Competitive Scenario III-5
    - Recent Industry Activity /Product Launch III-5
  - B. Market Analytics III-6
IV. Competitive Landscape
List of Tables
- Table 1: IVR Port Shipments in EMEA (Europe, the Middle East and Africa) (2004 & 2009(E)): Percentage Share Breakdown of IVR Ports Shipped by Type (includes corresponding Graph/Chart) I
- Table 2: World IVR Market (2003 & 2004): Market Share of Leading Vendors - Nortel Networks Corp., Avaya Inc., Intervoice, Inc., IBM, Aspect Communications, Edify Corp., Syntellect Inc., TALX, Inter-Tel and Others (includes corresponding Graph/Chart) I
- Table 3: World Market for IVR Systems in Recent past (2000-2003): Percentage Share of IVR Systems with Speech Recognition Technology (includes corresponding Graph/Chart) II-1
- Table 4: North American Market for IVR Systems (2007& 2009): Breakdown of Revenues for Speech- Enabled IVR and Enterprise Voice Portal Platforms (in US$ Million) II-2
- Table 5: Leading Suppliers of Voice Platform (2004) in Europe, the Middle East and Africa: Percentage Breakdown of Voice Platform (Ports) Shipment Volumes for Genesys, Nortel Networks, Loquendo, IBM, Avaya, Cisco Systems, Intervoice, HP, NetCentrex, VoiceGenie Technologies and Others (includes corresponding Graph/Chart) II-2
- Table 6: Global Market for IVR Systems (2003 & 2004): Percentage Share of End-use Sector - Financial Services, Telecom, Technology, Travel & Tourism, Utilities, Consumer Products, Entertainment, Remote Shopping and Others (includes corresponding Graph/Chart) II-3
- Table 7: Global Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) II-7
- Table 8: Global Long-term Projections for Interactive Voice Response (IVR) Systems by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) II-7
- Table 9: Global 10-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2008, and 2012 (includes corresponding Graph/Chart) II-7
- Table 10: Global Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) II-7
- Table 11: Global Long-term Projections for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) II-7
- Table 12: Global 10-Year Perspective for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2008, and 2012 (includes corresponding Graph/Chart) II-7
- Table 13: Global Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) II-7
- Table 14: Global Long-term Projections for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) II-7
- Table 15: Global 10-Year Perspective for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2008, and 2012 (includes corresponding Graph/Chart) II-7
- Table 16: Global Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) II-8
- Table 17: Global Long-term Projections for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) II-8
- Table 18: Global 10-Year Perspective for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2008, and 2012 (includes corresponding Graph/Chart) II-8
- Table 19: Global Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (65 and above Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) II-8
- Table 20: Global Long-term Projections for Interactive Voice Response (IVR) Systems (65 and above Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) II-8
- Table 21: Global 10-Year Perspective for Interactive Voice Response (IVR) Systems (65 and above Ports) by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2008, and 2012 (includes corresponding Graph/Chart) II-8
- Table 22: Leading Players in the US IVR Systems Market (2005): Percentage Breakdown of Dollar Sales for Avaya, Nortel, Intervoice, Edify and Others (includes corresponding Graph/Chart) II
- Table 23: US Market for Traditional IVR Systems: Percentage Share Breakdown of Revenues for DTMF and Speech Enabled IVR Systems for Years 2005, 2007 and 2009 (includes corresponding Graph/Chart) II
- Table 24: US Automatic Speech Recognition Market (2005): Breakdown of Value Sales for Speech Processing by Category - Speech Recognition, Text to Speech and Voice Authentication (in US$ Million) (includes corresponding Graph/Chart) II
- Table 25: US Market for Speech Applications (2005): Percentage Breakdown of Value Sales for Custom Applications and Packaged Applications II
- Table 26: US Market for Speech Platforms (2005): Percentage Breakdown of Value Sales for Traditional IVR Platforms and Standards based Platforms II
- Table 27: US Automatic Speech Recognition Market (2005): Percentage Breakdown of Value Sales of Leading Players- Nuance Communications, Scansoft, IBM and Others (includes corresponding Graph/Chart) II
- Table 28: US Market for Voice Applications (2005): Percentage Share Breakdown by Application - Call Centers, Communication, Directory, Business Process Automation, Transactions and Others (includes corresponding Graph/Chart) II
- Table 29: North American IVR Self-Service Market (2005): Percentage Breakdown of Dollar Sales of Leading Players - Avaya, Nortel, Intervoice, Genesys Telecommunications, IBM, Cisco, Aspect Software and Others (includes corresponding Graph/Chart) II
- Table 30: North America Hosted IVR Services Market: Annual Minutes and Revenues for Years 2007, 2009 and 2012 (includes corresponding Graph/Chart) II
- Table 31: IVR Market in United States (2001-2006): IVR Ports used for Hosting Services (in Million Units) (includes corresponding Graph/Chart) II
- Table 32: US Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) III-3
- Table 33: US Long-term Projections for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) III-3
- Table 34: US Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use Sector - Banking/Finance, Telecom, Insurance, Travel/Hospitality, Healthcare and Other Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) III-3
- Table 35: US Long-term Projections for Interactive Voice Response (IVR) Systems by End-Use Sector - Banking/ Finance, Telecom, Insurance, Travel/Hospitality, Healthcare and Other Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) III-4
- Table 36: US 10-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports for the years 2003, 2008 and 2012 (includes corresponding Graph/Chart) III-4
- Table 37: US 10-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use Sector - Percentage Breakdown of Revenues for Banking/Finance, Telecom, Insurance, Travel/Hospitality, Healthcare and Other Markets for the years 2003, 2008 and 2012 (includes corresponding Graph/Chart) III-4
- Table 38: Canadian Market for Traditional IVR Shipments: Percentage Share Breakdown of Revenues for DTMF and Speech Enabled IVR Systems for Years 2005, 2007 and 2009 (includes corresponding Graph/Chart) III-4
- Table 39: Canadian Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) III-4
- Table 40: Canadian Long-term Projections for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) III-4
- Table 41: Canadian 10-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports for the years 2003, 2008 and 2012 (includes corresponding Graph/Chart) III-4
- Table 42: European Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) III-5
- Table 43: European Long-term Projections for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) III-5
- Table 44: European 10-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports for the years 2003, 2008 and 2012 (includes corresponding Graph/Chart) III-5
- Table 45: Rest of World Recent past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart) III-6
- Table 46: Rest of World Long-term Projections for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart) III-6
- Table 47: Rest of World 10-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and above Ports for the years 2003, 2008 and 2012 (includes corresponding Graph/Chart) III-6