- PDF: Delivered by email within 48 hours of placing the order (UK Working Hours)
Global E-Commerce Delivery Report
2012
- Product Code:YST00051
- Publication Date:November 2012
- Publisher:yStats
- Product Type: Report
- Pages:151
Global E-Commerce Delivery Report 2012
1.) Global B2C E-Commerce continues to grow, bringing new Challenges for Delivery
In its "Global E-Commerce Delivery Report 2012", which provides global data about the delivery of products ordered online, market research company yStats.com analyzes delivery options for online orders across various countries. It highlights what is important to customers and demonstrates that a good infrastructure is necessary for prospering B2C E-Commerce.
While in South America, infrastructural problems make it difficult to deliver products ordered online, delivery companies in North America continue to expand their services. In Europe, people also tend to order products beyond national borders and in Asia and Africa, B2C E-Commerce continues to grow, as does the need for the delivery of orders. These and other facts are presented in yStats.com's latest report.
Differences in Infrastructure impact Deliveries in North and South America
In 2012, delivery companies in the USA have introduced new products and technologies to meet the demands of a growing market. In 2012 in the USA, UPS and Bridgeline Digital started cooperation with online retailers regarding B2C E-Commerce and delivery. In neighboring Canada, the delivery of products ordered online is also booming. In Toronto, so-called BufferBoxes were introduced in 2012, where customers can pick up or send packages. Canada Post has been preparing for growing B2C E-Commerce between Asia and Canada since May 2012.
The situation is very different in South America. In Brazil, the delivery of products ordered online is not as successful as shopping online. 2012 was marked by infrastructural problems and delayed deliveries. Brazilian B2C E-Commerce retailer B2W incurred strong losses during the twelve months leading up to March 2012 due to delayed deliveries. Now there are plans to improve the delivery system.
In Western and Central Europe Customers order even beyond National Borders
In 2011, infrastructural problems were observed for deliveries of online orders from one European country to another. Customers used this service nonetheless. In 2011, German online shops recorded a very high number of orders from Austria. 90 percent of Austrians who ordered products from another country selected German shops. For delivery, Swiss Post branched out to Norway. In 2012, it opened a branch office in this Scandinavian nation to assist with the delivery of online orders and to lower costs.
In Germany, confirmation emails following an online purchase serve to instill confidence. In December 2011, almost 40 percent of online shoppers in Germany rated them as important, closely followed in terms of significance by timely deliveries. Cosmetics and perfumery online shop Douglas.de was leading, given that it achieved a customer satisfaction rate of more than 90 percent regarding delivery times.
Shipping costs and delivery times are not equally accepted everywhere in Central and Western Europe. To ensure that packages in the UK can also be delivered if the recipient is not at home, Royal Mail in England has introduced a system where online orders can also be delivered to neighbors. In France, potential customers named shipping costs as an important reason for opting against online orders. Spaniards named a different reason against online shopping: In 2010 and 2011, Spanish consumers complained about the failure to deliver on time. In April 2012, two thirds of online shoppers in Belgium preferred home delivery. However, pick-up from designated collection stations is also popular there. B2C E-Commerce continues to grow, as does the range of products which can be purchased online. For Dutch nationals who ordered online in 2011, the trustworthiness of the shop was the most important criterion, followed by delivery times.
Challenges for Delivery differ in Scandinavia and Eastern Europe
Prompt delivery was very important to nearly half of all Scandinavian online shoppers in January 2012. Almost one third of Swedes, who purchased online from another country, chose Great Britain. In terms of delivery, Post Danmark was ahead of the competition in the second quarter of 2012 in Denmark. Nearly two thirds of all online shoppers received their purchases through this company. The Finns expressed reservations against online orders in November 2011. Many of them lament excessively high shipping costs. B2C E-Commerce retailers in the Czech Republic have been able to sell products in Germany and Slovakia since April 2012, accepting payment via Cash-on-Delivery. Parcel terminals, where online retailers are able to send off products themselves are especially popular in Estonia. In Poland, many online retailers offer delivery by parcel courier service or self pick-up. When it comes to infrastructure, Russia and Turkey show clear differences. In 2012, Russia faced major infrastructural problems relating to delivery. In Turkey, deliveries in the areas surrounding Istanbul arrived at the customer relatively fast, while remote regions faced the same problems as Russia.
B2C E-Commerce continues to grow in Asia, Australia, the Middle East and South Africa, as does the Number of Deliveries
Growth in B2C E-Commerce goes hand in hand with increasing challenges for delivery. In China, online retailers counteract inadequate logistics with their own delivery companies, cooperation initiatives and self-pick-up. In 2012, Japanese online retailer Rakuten and Japan Post launched a cooperation initiative to respond to the growth in international B2C E-Commerce and the resulting increase in deliveries. In India, retailers like Flipkart opt for their own delivery service providers to lower costs. In Singapore, parcel drop-off and collection points will be introduced in 2013 to help reduce costs. While Australian costumers complained in 2012 about increasing delivery costs compared to the previous year, South Korea promotes free delivery, along with shorter delivery times and pick-up services to respond to the needs of a growing market. To allow online retailers in the USA to ship products more easily to the Middle East, in 2012, Aramex introduced its Atlantic Plus Service. In South Africa, the number of deliveries of products ordered online increased as well. As a result, the demand for express deliveries also rose there.
In its "Global E-Commerce Delivery Report 2012", market research company yStats.com presents the latest trends for delivery of online orders. The report demonstrates the importance of a good infrastructure and transnational cooperation of all companies involved, with a focus on meeting customer needs in various countries.
2.) KEY FINDINGS
- Increasing E-Commerce shipping volumes continued to generate opportunities for delivery companies worldwide in 2012.
- In the US, delivery services have adapted to rising B2C E-Commerce orders by using new products and technologies in 2012.
- For nearly half of online shoppers in Germany, comprehensive confirmation e-mails were most important for deliveries, followed by punctuality of delivery.
- In 2012, B2C E-Commerce delivery in Russia remained difficult, due to infrastructure problems and the country's sheer size.
- In 2012, online retailers in China tackled the problem of inadequate logistics through own operations, cooperations and self pick-up points.
3.) About our Reports
- Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions
- yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.
- The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals.
- Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted.
- yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted.
- If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request.
4.) About yStats.com
yStats.com has been committed to research up-to-date, objective and demand-based data on markets and competitors for top managers from various industries since 2005. Headquartered in Hamburg, Germany, the firm has a strong international focus and is specialized in secondary market research. In addition to offering reports on markets and competitors, yStats.com also carries out client-specific research. Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics, as well as banking and consulting.- 1. MANAGEMENT SUMMARY
- 2. GLOBAL
- E-Commerce Delivery Trends, 2011/2012; and Postal Development Trends
- B2C E-Commerce Delivery Trends, 2012
- 3. NORTH AMERICA
- 3.1 USA (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- Breakdown of Standard Shipping Price Ranges charged by Online Retailers, in %, April 2012
- Breakdown of promised Delivery Times, in % of Online Retailers, April 2012
- Breakdown of actual Delivery Times, in % Online Retailers, April 2012
- Breakdown of Returns Charges, in % Online Retailers, April 2012
- Leading Reasons for Distance Shopping, including Delivery, in % of Consumers, March 2012
- Leading Reasons for not making a Distance Purchase, including Delivery, in % of Consumers, March 2012
- Willingness to pay for Shipping and Handling when making Distance Purchases, in % of Consumers, March 2012
- Impact of Free Shipping on Distance Selling Orders, in %, May 2012
- Consumers with discounted Shipping Memberships with Online Retailers and connected Increase in Online Purchases, in % of Consumers, March 2012
- Accepted maximum free Shipping Delivery Time for Distance Orders, in % of Consumers, March 2012
- Satisfaction with Online Shopping Experiences, incl. Delivery, in % of Satisfaction, February 2012
- Importance of Factors in Comparison Shopping, incl. Delivery, in % of Shoppers, February 2012
- Willingness to wait for Delivery, in % of Online Shoppers, February 2012
- Shipping Option chosen most often, in % of Online Shoppers, February 2012
- Preferences for Flexible Shipping Service, in % of Online Shoppers, February 2012
- Same-Day Delivery News about eBay, Amazon, Macy's, and Google, 2011/2012
- Delivery News about UPS Performance, Q2 2012 and UPS US average domestic Package Volume, in millions, Q2 2011 & Q2 2012
- Delivery News about UPS and Bridgeline Digital, 2012
- Delivery News about USPS Products, July 2012
- Delivery News about Wal-Wart, October 2012
- 3.2 Canada
- Delivery News about BufferBox, 2012
- Delivery News about Canada Post, May 2012
- 4. LATIN AMERICA
- 4.1 Brazil
- B2C E-Commerce Delivery Trends, 2011/2012
- Main Reasons not to shop Online, by Product Category, incl. Shipping in % of Internet Users, July 2012
- Delivery News about B2W, June 2012
- Delivery News about Grupo Abril and Total Express, November 2011
- Delivery News about Prologis, 2012
- 5. WESTERN EUROPE
- 5.1 Europe: Regional
- Courier, Express and Parcel Delivery Trends, incl. B2C E-Commerce Delivery, 2010-2012 and Shipment Volume of Courier, Express and Parcel Deliveries, in billions, 2008, 2010 & 2012f
- Barriers to Cross-Border E-Commerce Delivery, 2011
- Issues affecting Cross-Border Online Retail, incl. Delivery, in %, 2011
- Breakdown of Number of Days Between Order and Delivery, in % of Cross-Border Online Purchases, September 2011
- Breakdown of Number of Days Between Payment and Delivery, in % of Cross-Border Online Purchases, September 2011
- Cross-Border E-Commerce Delivery Situation, September 2011; Breakdown of Reasons for not purchasing in foreign Countries, in %, September 2011
- Breakdown of Problems with Online Purchases, in % of Complaints, September 2011
- Perception of higher Delivery Costs impeding Sales Growth, by Country, in % Distance Sellers, including Online, September-October 2011
- Perceived Impediment of higher Delivery Costs on Cross-Border Distance Sales Growth, in % of Distance Sellers, including Online, September-October 2011
- Delivery News about DHL Global Mail, 2012
- Delivery News about Hermes, 2012
- Delivery News about Webgistix, 2012
- 5.2 UK (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- Breakdown of Cross-Border E-Commerce Delivery Possibility, in % of Online Retailers, 2010 & 2011
- Free-of-Charge Cross-Border Delivery Thresholds, by Region, in % of Online Retailers, 2011
- Timeliness of B2C E-Commerce Deliveries, by Region, in % of Orders Placed, 2011
- Cross-Border Delivery Time, in % of Orders Placed with Online Retailers, 2011
- Standard Delivery Charges of Online Retailers in the UK, by Region, in GBP, 2011
- Breakdown of Choice of Couriers, by Region, in % of Orders placed with Online Retailers, 2011
- Time of Delivery Arrival, in % of Orders Placed with Online Retailers, 2012
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- Delivery News about Amazon, 2012
- Delivery News about Royal Mail, 2012
- 5.3 France (Top Country)
- B2C E-Commerce Delivery Trends, 2011
- Reasons against Online Shopping, incl. Delivery, in % of Consumers, 2011
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- Delivery News about La Poste, 2012
- 5.4 Belgium
- Online Delivery Preference, in % of Online Shoppers, April 2012
- Online Purchase Delivery Type Preference, in % of Online Shoppers, April 2012
- Breakdown of Online Delivery Time Preference, by Time of Day and Weekday in % of Online Shoppers, April 2012
- Willingness to pay for Online Purchase Delivery, in % of Online Shoppers, April 2012
- Delivery Methods offered by Distance Selling Companies, including Online Shops, in %, 2010 & 2011
- Delivery Methods offered by Distance Selling Companies, including Online Shops, by Logistics Service Providers, in %, 2010 & 2011
- Time Slot Delivery Methods offered by Distance Selling Companies, including Online Shops, in %, 2010 & 2011
- 5.5 Italy
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- 5.6 Netherlands
- Most important Delivery Aspect of Online Orders, by Product Category, in %, 2011
- Leading Online Delivery Carrier Selection Criteria, in %, H2 2010-H2 2011
- Preferred Online Order Reception Location and Preferred Self Pick-Up Location, in %, H2 2010-H2 2011
- Preferred Time of Day for Online Purchase Delivery, in %, 2011
- Delivery News about PostNL, May 2012
- 5.7 Spain
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- Problems regarding Online Shopping, in % of Online Shoppers, 2010 & 2011
- 6. CENTRAL EUROPE
- 6.1 Germany (Top Country)
- Importance of Delivery Aspects, in % of Customers, December 2011
- E-Commerce Delivery Destination Preferences, in % of Customers, July 2012
- E-Commerce Delivery Destination Options, in % of Online Retailers, July 2012
- Importance of offering several Delivery Services and Offering of preferred Delivery Service when shopping Online, in % of Online Shoppers, October/November 2011
- Unwillingness to shop Online at Online Shops not offering the preferred Delivery Services and Termination of Online shopping Process, in % Online Shoppers, October/November 2011
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, September 2011
- E-Commerce Delivery Facts about Amazon
- E-Commerce Delivery Facts about Otto
- E-Commerce Delivery Facts about Conrad
- E-Commerce Delivery Facts about Bonprix
- E-Commerce Delivery Facts about Weltbild
- E-Commerce Delivery Facts about H&M
- E-Commerce Delivery Facts about C&A
- Top 10 Online Shops, ranked by Online-Shop Index, November 2011
- Satisfaction with Delivery Time, by Online Shop, in % of Customers, 2011
- 6.2 Austria
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- 6.3 Switzerland
- Delivery News about Swiss Post International, 2012
- 7. SCANDINAVIA
- 7.1 Scandinavia: Regional
- Factors influencing Purchase Behavior, including Delivery, in % of Online Shoppers, January 2012
- 7.2 Sweden
- Countries targeted in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, February 2011
- 7.3 Denmark
- Breakdown B2C E-Commerce Delivery Methods, in % of Online Shoppers, Q2 2012
- Breakdown of Online Purchase Delivery Satisfaction, in % of Online Shoppers, Q2 2011 & Q2 2012
- 7.4 Norway
- Court Ruling against Norway Post, 2012
- 7.5 Finland
- Barriers against Online Shopping, including Delivery, in % of Internet Users, November 2011
- Delivery News about Itella, 2012
- 8. EASTERN EUROPE
- 8.1 Russia (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- B2C E-Commerce Delivery Trends 2011/2012 and Shares of Delivery Types on total Deliveries, in %, Q1-Q3 2011
- Delivery News about DPD, April 2012
- Delivery News about Hermes and DPD, 2012
- Delivery News about Ozon, 2012
- Delivery News about Russian Post, 2012
- 8.2 Czech Republic
- Delivery News about DPD, April 2012
- 8.3 Estonia
- Delivery News about Estonian Post, February 2012
- 8.4 Poland
- Offered Online Delivery Options, in % of Online Shops, 2009 & 2010
- Online Delivery Methods, by Popularity, in % of Consumers, 2008-2010
- Cooperations with Logistics Companies, by Company, in % Online Shops, 2010
- Delivery News about DPD Poland, 2012
- Delivery News about InPost, 2012
- 8.5 Turkey
- B2C E-Commerce Delivery Trends, 2011; and Delivery News about FedEx, April 2012
- 9. ASIA-PACIFIC
- 9.1 Japan (Top Country)
- Delivery News about Japan Post and Rakuten, 2012
- Delivery News about Japan Post and JP Media Direct, August 2012
- Delivery News about Prologis, September 2012
- 9.2 China (Top Country)
- B2C E-Commerce Delivery Trends, 2012
- Development of B2C E-Commerce Delivery, 2012
- B2C E-Commerce Delivery by Online Retailers, 2012
- Delivery News about Global Logistic Properties, October 2012
- Delivery News about The Corner, 2012
- 9.3 India
- B2C E-Commerce Delivery Trends, 2012
- 9.4 Singapore
- B2C E-Commerce Delivery Trends, 2012
- 9.5 South Korea
- B2C E-Commerce Delivery Trends, 2012; and used Delivery Services of B2C E-Commerce Orders, in %, Q1 2011, Q2 2011, Q1 2012 & Q2 2012
- 9.6 Australia
- B2C E-Commerce Delivery Trends and Share of B2C E-Commerce Retailers complaining about the Costs of Postal Services, in %, March 2011 & March 2012
- Key Improvements in Delivery Services wanted by Online Retailers on eBay Australia, in % of Online Retailers, December 2011/January 2012
- Delivery News about Royal Mail Services, May 2012
- 10. MIDDLE EAST & AFRICA
- 10.1 Middle East: Regional
- Delivery News about Aramex, 2012
- 10.2 South Africa
- B2C E-Commerce Delivery Trends, 2011/2012
