Pet Care Services in the U.S., 3rd Edition, Riding the Multiservice, Premium/Luxury and Corporate Waves

Content

• Chapter 1: Executive Summary
  • Introduction
  • Scope of Report
  • Category Overlap and Market Quantification
  • Report Methodology
  • Market Trends
  • Pet Care Services Market at $23 Billion in 2008
  • Veterinary Services Account for Lion's Share of Market
  • Market Outlook
  • Sales to Top $34 Billion in 2013
  • Competitive Trends
  • Industry "Corporatization" Continues
  • Thousands of Providers
  • Cross-Over Contributing to Multiservice Appeal
  • VCA Antech, PetSmart/Banfield and Petco Continue as Leading Market Consolidators
  • The Independent Pet Specialty Retailer Service Thrust
  • Franchising Altering Pet Services Terrain
  • Service Trends
  • Focus on Veterinary Care
  • Focus on Pet Boarding & Daycare
  • Focus on Pet Grooming
  • Focus on Pet Training
  • Focus on Pet Sitting
  • Consumer Trends
  • Dog/Cat Ownership Rates Edge Up
  • The Pet Care Service Consumer
  • Usage of Pet Care Services on the Ups
  • Demographics for Use of Dog Care Services
  • Demographics for Use of Cat Care Services
  • Consumer Expenditures on Veterinary and Other Pet Care Services Hit Ten-Year Highs
  • Women Are Primary Pet Care Givers
• Chapter 2: Market Trends
  • Market Size and Composition
  • Pet Care Services Market at $23 Billion in 2008
  • Veterinary Services Account for Lion's Share of Market
  • Dogs Two-Thirds of Veterinary Market
  • Grooming Gaining in Independent Pet Specialty Channel
  • Market Outlook
  • A Solid Foundation
  • Recession Expected to Temper Pet Market Revenues in the Short- Term
  • Veterinary the Least Discretionary Category
  • Human/Animal Bond Supports Higher Spending
  • "Convenience Pets"
  • Double-Digit Growth in Veterinary Spending
  • A Growing Range of More Sophisticated Human-Style Options
  • Aging Pet Population Fueling Veterinary Growth
  • Pet Overweight, Obesity Contribute to Chronic Conditions
  • Pet Insurance Boom a Good Sign for Veterinary Services
  • U.S. Pet Medications Posting Healthy Retail Sales
  • Heavy Competition Also Driving Growth
  • Unprecedented Media and Celebrity Exposure
  • Trade Groups Supporting Market Growth
  • Number of Dog and Cat Households Trending Upward
  • But Pet Relinquishment Up Due to Recession
  • High-Income Demographics Claiming Larger Share of the Pie
  • The Boomer Factor
  • PONK (Pet Owner/No-Kid) Clout
  • Owners: 2004 vs. 2008 (percent)
  • Market Projections
  • Sales to Top $34 Billion in 2013
  • Looking Ahead: Trends and Opportunities
• Chapter 3: Competitive Trends
  • Introduction
  • Industry "Corporatization" Continues
  • Thousands of Providers
  • Customer Loyalty Favors Small Operators
  • Increasing Professionalism
  • Advertising Concentrated in Local Media
  • Adding Retail Products to the Mix
  • Cross-Over Contributing to Multiservice Appeal
  • Company Profile: Best Friends Pet Care
  • Focus on Boarding
  • Disney Taps Best Friends for Resort Locations
  • Grooming, Training and More
  • Giving Back
  • VCA Antech, PetSmart/Banfield and Petco Continue as Leading Market Consolidators
  • Heavy Advertising Spending Includes Service-Specific Spots
  • The Personnel Crunch
  • Other Chain Store Retailers Sluggish in Services
  • The Independent Pet Specialty Retailer Service Thrust
  • Fewer Stores Planning to Add Services
  • Pet Care Services in Next Year: By Type of Service, 2003-2007
  • Care Services: By Type of Service, 2003-2007
  • Reasons for Slow Down
  • Specialty Retailers, 2005-2008 (in dollars)
  • High Margins, Other Benefits Will Continue to Attract Specialty Retailers into Services Fold
  • Franchising Altering Pet Services Terrain
  • Company Profile: Pet Butler Franchise Services, Inc
  • Consumer Service and Promotions
  • Pet Travel Services Poised for Growth
  • Pet-Friendly Hotels
  • Pet-Specific Travel Services
  • Pet Transport Services-And a Dedicated Airline
  • Pet Funerary Services
  • Cremation Services
  • Pet Cemeteries and Burial Services
  • Bereavement Services
  • Company Profile: PetSmart, Inc.
  • Store Count Tops 1,100 in 2008
  • Double-Digit Growth in Pet Services Sales
  • Impact of Economic Downturn
  • From PETsMART to PetSmart
  • Life-Long Pet Services for Pet Enthusiasts
  • Banfield Veterinary Services
  • The PetSmart Grooming Pitch
  • The PetSmart Training Pitch
  • Boarding and Daycare: PetsHotels and Doggie Day Camps Going Strong
  • Company Profile: Petco Animal Supplies, Inc
  • Fast-Track Growth Continues Under Private Ownership
  • Petco Goes Private
  • Building Shopper Loyalty
  • Celebrity Tie-Ins
  • Pet Services Growing as a Percentage of Sales
  • Grooming Services at the Core of Petco's Service Push
  • Grooming Promotions and Advertising
  • Personnel Recruitment
  • Training Services a High-Growth Area
  • Veterinary Clinics Focus on Basic Wellness, Value
  • Out with Doggie Day Care, in with Pet Sitting and Mobile Grooming
• Chapter 4: Focus on Veterinary Care
  • A Healthy Growth Category
  • Impact of Recession
  • Business Basics
  • Services Rendered
  • An Increasingly Female Profession
  • Focus on Services
  • Multiservice Pet Care
  • A Seasonal Business
  • Long Hours, Short Pay
  • Education and Licensing
  • Trade Support
  • Market Consolidation Continues Apace
  • Higher-Ticket Veterinary Care
  • Pet Insurance Helping to Cover Rising Costs
  • Veterinarians Helping to Drive Strong Growth in Pet Medications
  • ...But Product Diversion a Major Sore Spot
  • Greater Focus on Geriatric Pet Care
  • Specialized Care for Overweight Pets
  • Pain Management a High Growth Area
  • Breakthrough Drugs Expected to Revolutionize Cancer Therapy
  • Oral Care Now a Major Emphasis
  • Canine Rehabilitation Moving Toward Accreditation
  • Holistic/Alternative Care Controversial But Promising
  • Widening Acceptance of Pet Supplements
  • Hospice Care Another Growing Focus
  • More Veterinarians Emphasizing Bereavement Services
  • Mobile Veterinary Care
  • Company Profile: Banfield, The Pet Hospital
  • PetSmart Is Catalyst to Explosive Growth
  • Diagnostic Capabilities Expanded via New Eklin Alliance
  • Harnessing Technology via New Website and Software
  • Cause Marketing
  • Company Profile: VCA Antech, Inc
  • A National Leader in Pet Hospitals and Diagnostics
  • Rapid Growth Through Acquisitions
  • Antech Diagnostics and Medical Technology
  • Consumer Marketing
• Chapter 5: Focus on Pet Boarding & Daycare
  • Top Trends Reflect Key Opportunities in Pet Care Services Overall
  • PCSA Survey Data Chart Major Industry Trends and Characteristics
  • Independents Still Rule
  • Impact of Economy, Future Prospects
  • Boarding Basics
  • Employee Retention and Training
  • Forms of Advertising and Promotion
  • A Seasonal Business
  • Boarding Kennel Suppliers
  • Multiservice Pet Care
  • PetSmart's PetsHotels Push Continues, But Slows
  • Pet Specialty Independents Also Tapping In
  • Pure-Play Chains Making National Gains
  • Luxury Boarding Trend Going Full Force
  • "Groom Spa" a Common Luxury Component
  • Green Appeals
  • The New Big Thing: Airport Locations
  • Company Profile: Pet Paradise
  • Spa Appeal
  • Economy-Related Promotions
  • Cause-Related Programs
  • Doggie Daycare and Activity Centers Going Strong
  • The Pet Sitting Push
  • Company Profile: Camp Bow Wow
  • Success Despite Recession
  • Webcam Access Goes Mobile
  • Next Up: Home Buddies Pet Sitting Service
  • The Bow Wow Buddies Foundation
• Chapter 6: Focus on Pet Grooming
  • A Core Pet Care Service Category
  • Grooming Basics
  • Groomer Training and Pay
  • Fees and Add-Ons
  • A Seasonal Business
  • Groomer Certification
  • Industry Shows and Competitions
  • The PetSmart/Petco Effect
  • Grooming Trends Among Pet Specialty Independents
  • Independent Groomers Pushing Back
  • Spa-Style Grooming and Multiservice Facilities Proliferate
  • Adding on Daycare
  • Groomer Specialization
  • Adding on Retail
  • Mobile Grooming Still Growing
  • Company Profile: Aussie Pet Mobile
  • Partnering with Disney
  • Encouraging Franchise Opportunities
  • Environmental Initiatives
  • Self-Service Grooming Also Gaining Ground
  • Licensing Debate Continues
• Chapter 7: Focus on Pet Training
  • Room to Grow
  • Services: 2002, 2004, 2006 and 2008
  • Training Basics
  • Venues and Numbers
  • Reasons and Methods
  • Benefits Include Strengthened Human/Animal Bond
  • Seasonal Patterns
  • Trainer Education and Certification
  • Clubs and Competitions
  • Off Lead & Natural Pet Magazine
  • Dog Training on a National Scale
  • Company Profile: Bark Busters
  • Innovative Promotional Programs
  • Company Launches Online Store
  • Training Hits New High in Independent Pet Specialty Channel
  • Internet an Ever Important Market Component
• Chapter 8: Focus on Pet Sitting
  • Prospects Remain Strong
  • National Trade Associations
  • Pet Sitters International
  • The National Association of Professional Pet Sitters
  • Other Industry Resources
  • Pet Sitting Basics
  • Fetch! Pet Care Franchisor Taking Pet Sitting National
  • Servicing Pets with Special Needs
  • Strategic Partnerships with Petco and AAA
  • Weathering the Recession
  • Camp Bow Wow Tapping into Pet Sitting
  • Regional Operations Also Expanding
  • Pet Specialty Retailers, Service Providers Weighing In
  • Pet Taxi Services Popular in Major Urban Areas
• Chapter 9: Consumer Trends
  • Pet Ownership Trends and Demographics
  • The Simmons Survey System
  • Half of Households Own Dogs or Cats
  • Dog/Cat Ownership Rates Edge Up
  • Owning Classifications: 2004 vs. 2008/09 (percent of U.S. households)
  • The Multiple-Pet Trend
  • Dog and Cat Owner Demographics
  • Pet Owners as Consumers
  • Household Purchasing of Pet Supplies by Retail Outlet Type
  • Pet Owners Are Internet-Prone
  • Not So "Green"
  • The Pet Care Service Consumer
  • Overall Usage Rates for Dog and Cat Care Services
  • Usage of Pet Care Services on the Ups
  • Usage Rates for Professional Dog Care Services
  • Growth/Decline in Dog Care Service Use by Type
  • Demographics for Use of Dog Care Services
  • Retail Shopping Patterns and Use of Dog Care Services
  • Impact of Economic Downturn on Use of Dog Care Services
  • Consumer Patterns for Veterinary Services
  • Dog Owner Criteria for Choosing a Veterinarian
  • Consumer Patterns for Non-Veterinary Dog Care Services
  • Demographics for Dog Grooming Services
  • Demographics for Dog Tending Services
  • Usage Rates for Professional Cat Care Services
  • Services: By Type of Service, February 2009
  • Growth/Decline in Cat Care Service Use by Type
  • Demographics for Use of Cat Care Services
  • Cat Owner Criteria for Choosing a Veterinarian
  • Retail Pet Product Shopping Patterns and Use of Cat Care Services
  • Impact of Economic Downturn on Use of Cat Care Services
  • Pet Care Consumer Spending Patterns
  • Consumer Expenditures on Veterinary and Other Pet Care Services Hit Ten-Year Highs
  • Surgical Visits Top Dog and Cat Expense List
  • Demographic Patterns in Consumer Spending
  • $70K+ Households Account for More Than Three-Fifths of Aggregate Expenditure
  • Spending by Education Level and Age Bracket
  • Spending by Region
  • Spending by Household Type and Race/Ethnicity
  • Women Are Primary Pet Care Givers
  • Fleishman-Hillard Pet Spending Survey Identifies Possible Recession-Related Cutbacks
  • Likelihood of Cutting Back on Pet Market Expenditures by Type of Expenditure and Demographic Group
  • Veterinary Services
  • Grooming Services
  • Other Types of Professional Pet Care Services
• List of Tables
  • Table 1-1: U.S. Pet Care Services Market Revenues, 2004-2008 (in billions of dollars)
  • Table 2-1: U.S. Pet Care Services Market Revenues, 2004-2008 (in billions of dollars)
  • Table 2-2: U.S. Pet Care Services Market Revenues: By Category, 2004 vs. 2008 (in millions of dollars)
  • Table 2-3: Share of Miscellaneous Pet Service Sales in Independent Pet Stores: By Service Type, 2005-2008 (percent)
  • Table 2-4: Percent of Pet Owners Who Anticipate Spending Less on Pet Services or Pet Food/Supplies in Next 12 Months, February 2009
  • Table 2-5: Mean Number of Veterinary Visits: By Human/Animal Bond Among Dog and Cat Households, 2006
  • Table 2-6: Mean Veterinary Expenditures: By Human/Animal Bond Among Dog and Cat Households, 2006 (in dollars)
  • Table 2-7: Average U.S. Household Expenditures on Veterinary Services vs. Other Pet Care Services, 1997, 2002 and 2007 (in dollars)
  • Table 2-8: Projected U.S. Pet Care Services Market Revenues, 2004-2008 (in billions of dollars)
  • Table 2-9: Projected U.S. Pet Care Services Market Revenues: By Category, 2008 vs. 2013 (in millions of dollars)
  • Table 3-1: Growth in Number of Animal Care and Service Workers in the U.S., 2000-2006
  • Table 3-2: PetSmart and Petco: Combined Total Sales vs. Pet Care Service Sales, 2000-2008 (in millions of dollars)
  • Table 3-3: Pet Care Services in Pet Specialty Stores: Percentage of Shoppers Who Have Used Service or Would Do So If Service Were Available, 2005
  • Table 3-4: Percentage of Pet Specialty Retailers Planning to Add Pet
  • Table 3-5: Percentage of Pet Specialty Retailers Offering Pet Care Services: By Type of Service, 2004-2007
  • Table 3-6: Pet Specialty Retailer Average Gross Dollar Volume: Total vs. Services, 2001-2007 (in dollars)
  • Table 3-7: Average Sales of Grooming Services by Independent Pet
  • Table 3-8: Share of Independent Pet Store Pet Supply Sales by Category: 2005-2007 (percent)
  • Table 3-10: Number of PetSmart Stores in Operation, 1998-2009
  • Table 3-11: PetSmart: Total Sales vs. Pet Care Service Sales, 1999- 2008 (in millions of dollars)
  • Table 3-12: Number of PetsHotels in Operation, 2005-2009
  • Table 3-13: Petco Total Sales, 2000-2008 (in millions of dollars)
  • Table 3-14: Number of Petco Stores in Operation, 1998-2009
  • Table 3-15: Petco Pet Care Service Sales, 2000-2008 (in millions of dollars)
  • Table 4-1: Services and Selected Product Types Obtained from the Veterinarian by Dog Owners: 2002, 2004, 2006 and 2008 (percent)
  • Table 4-2: Services and Selected Product Types Obtained from the Veterinarian by Cat Owners: 2002, 2004, 2006 and 2008 (percent)
  • Table 4-3: Services and Products Purchased During Most Recent Veterinary Visit by Dog-Owning Households: 1996, 2001 and 2006 (percent)
  • Table 4-4: Services and Products Purchased During Most Recent Veterinary Visit by Cat-Owning Households: 1996, 2001 and 2006 (percent)
  • Table 4-5: VCA Antech Revenues, 1998-2008 (in millions of dollars)
  • Table 6-1: Share of Independent Pet Store Pet Grooming Sales by Animal Type: 2005-2008 (percent)
  • Table 9-1: Dog and Cat Ownership in the United States, 2008/09(percent and number of U.S. households)
  • Table 9-2: Dog and Cat Ownership in the United States: 2004, 2006 and 2008/09 (percent and number of U.S. households)
  • Table 9-3: Dog and Cat Ownership in the United States: By Number of Pets Owned, 2004 vs. 2008/09 (percent of U.S. households)
  • Table 9-4: Demographic Overview for Selected Pet Classifications, 2008/09 (percent of U.S. households)
  • Table 9-5: Demographics for Keeping Pet Dogs, 2008/09 (percent, number and index among U.S. households)
  • Table 9-6: Demographics for Keeping Pet Cats, 2008/09 (percent, number and index among U.S. households)
  • Table 9-7: Dog Owner and Cat Owner Purchasing of Pet Products by Retail Channel: Total Purchasers and Sole Channel Purchasers, 2004 vs. 2008/09 (U.S. dog- or cat-owning households)
  • Table 9-8: Demographic Overview for Selected Pet Product Retail Channels, 2008/09 (U.S. dog- or cat-owning households)
  • Table 9-9: Use of Dog Care Services by Number of Dogs Owned, February 2009 (percent)
  • Table 9-10: Use of Dog Care Services by Level of Agreement with Statement, "I Consider My Pets to Be Part of the Family," February 2009 (percent)
  • Table 9-11: Selected Pet Care Services Used by Dog Owners in Past Six Months, 2004, 2006 and 2008 (percent of dog owners who use any service)
  • Table 9-12: Selected Demographics for Use of Dog Care Services, February 2009 (percent and index)
  • Table 9-13: Use of Dog Care Services by Retail Outlets Shopped for Pet Products, February 2009 (percent)
  • Table 9-14: Use of Dog Care Services by Types of Natural/Organic Dog Products Purchased, February 2009 (percent and index)
  • Table 9-15: Use of Dog Care Services by Types of Specialty Dog Food Formula Purchased, February 2009 (percent and index)
  • Table 9-16: Use of Dog Care Services by Agreement or Disagreement with Statement, "I Anticipate Spending Less on Pet Care Services Over the Next 12 Months," February 2009 (percent)
  • Table 9-17: Use of Veterinary Services by Number of Dogs Owned, February 2009 (percent)
  • Table 9-18: Dog Owner Use of Veterinary Services by Level of Agreement with Statement, "I Consider My Pets to Be Part of the Family," February 2009 (percent)
  • Table 9-19: Selected Dog Owner Demographics for Use of Veterinary Services, February 2009 (percent and index)
  • Table 9-20: Dog Owner Use of Veterinary Services by Retail Outlets Shopped for Pet Products, February 2009 (percent)
  • Table 9-21: Use of Veterinary Services by Types of Natural/Organic Dog Products Purchased, February 2009 (percent and index)
  • Table 9-22: Use of Veterinary Services by Types of Specialty Dog Food Formula Purchased, February 2009 (percent and index)
  • Table 9-23: Dog Owner Use of Veterinary Services by Agreement or Disagreement with Statement, "I Anticipate Spending Less on Pet Care Services Over the Next 12 Months," February 2009 (percent)
  • Table 9-24: Reason for Choosing the Veterinarian Seen at the Most Recent Veterinary Visit by Dog-Owning Households: 1996, 2001 and 2006 (percent)
  • Table 9-25: Use of Non-Veterinary Dog Care Services by Number of Dogs Owned, February 2009 (percent)
  • Table 9-26: Use of Non-Veterinary Dog Care Services by Level of Agreement with Statement, "I Consider My Pets to Be Part of the Family," February 2009 (percent)
  • Table 9-27: Selected Demographics for Use of Non-Veterinary Dog Care Services, February 2009 (percent and index)
  • Table 9-28: Use of Non-Veterinary Dog Care Services by Retail Outlets Shopped for Pet Products, February 2009 (percent)
  • Table 9-29: Use of Non-Veterinary Dog Care Services by Types of Natural/Organic Dog Products Purchased, February 2009 (percent and index)
  • Table 9-30: Use of Non-Veterinary Dog Care Services by Types of Specialty Dog Food Formula Purchased, February 2009 (percent and index)
  • Table 9-31: Use of Non-Veterinary Dog Care Services by Agreement or Disagreement With Statement, "I Anticipate Spending Less on Pet Care Services Over the Next 12 Months," February 2009 (percent)
  • Table 9-32: Selected Demographics for Use of Professional Dog Grooming Services, February 2009 (percent and index)
  • Table 9-33: Selected Demographics for Use of Professional Dog Boarding, Daycare, Sitting or Walking Services, February 2009 (percent and index)
  • Table 9-34: Use of Professional Cat Care Services by Number of Cats Owned, February 2009 (percent)
  • Table 9-35: Use of Professional Cat Care Services by Level of Agreement with Statement, "I Consider My Pets to Be Part of the Family," February 2009 (percent)
  • Table 9-36: Selected Pet Care Services Used by Cat Owners in Past Six Months, 2004, 2006 and 2008 (percent of cat owners who use any service)
  • Table 9-37: Selected Demographics for Use of Professional Cat Care Services, February 2009 (percent and index)
  • Table 9-38: Selected Cat Owner Demographics for Use of Veterinary Services, February 2009 (percent and index)
  • Table 9-39: Reason for Choosing the Veterinarian Seen at the Most Recent Veterinary Visit by Cat-Owning Households: 1996, 2001 and 2006 (percent)
  • Table 9-40: Use of Professional Cat Care Services by Retail Outlets Shopped for Pet Products, February 2009 (percent)
  • Table 9-41: Use of Professional Cat Care Services by Types of Natural/Organic Cat Products Purchased, February 2009 (percent and index)
  • Table 9-42: Use of Professional Cat Care Services by Types of Specialty Cat Food Formula Purchased, February 2009 (percent and index)
  • Table 9-43: Use of Professional Cat Care Services by Agreement or Disagreement with Statement, "I Anticipate Spending Less on Pet Care Services Over the Next 12 Months," February 2009 (percent)
  • Table 9-44: Average U.S. Household Expenditures on Veterinary and Pet Care Services, 1997-2007 (in dollars)
  • Table 9-45: Pet Care Service Average Expenses for Dogs by Service Type, 2000-2008 (in dollars)
  • Table 9-46: Pet Care Service Expenses for Cats by Service Type, 2000-2008 (in dollars)
  • Table 9-47: Average U.S. Household Expenditures on Veterinary Services: $70K+ Income Households vs. All U.S. Households, 1997-2007 (in dollars)
  • Table 9-48: Average U.S. Household Expenditures on Pet Care Services: $70K+ Income Households vs. All U.S. Households, 1997-2007 (in dollars)
  • Table 9-49: Share of U.S. Household Expenditures on Veterinary Services and Spending Index: By Education Level, 2001, 2004 and 2007 (percent and index)
  • Table 9-50: Share of U.S. Household Expenditures on Pet Care Services and Spending Index: By Education Level, 2001, 2004 and 2007 (percent and index)
  • Table 9-51: Share of U.S. Household Expenditures on Veterinary Services and Spending Index: By Age of Householder, 2001, 2004 and 2007 (percent and index)
  • Table 9-52: Share of U.S. Household Expenditures on Pet Care Services and Spending Index: By Age of Householder, 2001, 2004 and 2007 (percent and index)
  • Table 9-53: Share of U.S. Household Expenditures on Veterinary Services and Spending Index: By Region, 2001, 2004 and 2007 (percent and index)
  • Table 9-54: Share of U.S. Household Expenditures on Pet Care Services and Spending Index: By Region, 2001, 2004 and 2007 (percent and index)
  • Table 9-55: Share of U.S. Household Expenditures on Veterinary Services and Spending Index: By Household Type, 2001, 2004 and 2007 (percent and index)
  • Table 9-56: Share of U.S. Household Expenditures on Pet Care Services and Spending Index: By Household Type, 2001, 2004 and 2007 (percent and index)
  • Table 9-57: Share of U.S. Household Expenditures on Veterinary Services and Pet Care Services and Spending Index: By Race/Ethnicity, 2007 (percent and index)
• List of Figures
  • Figure 1-1: Share of U.S. Pet Care Services Market: By Service Type, 2004 vs. 2008 (percent)
  • Figure 1-2: Percentage of Pet Specialty Retailers Planning to Add Pet Care Services in Next Year: By Type of Service, 2003-2007
  • Figure 1-3: Household Penetration Rates for Selected Dog- or Cat- Owning Classifications: 2004 vs. 2008/09 (percent of U.S. households)
  • Figure 1-4: Percent of Pet Owners Who Use Professional Pet Care Services: By Type of Service, February 2009
  • Figure 2-1: Share of U.S. Pet Care Services Market: By Service Type, 2004 vs. 2008 (percent)
  • Figure 2-2: Share of Veterinary Visits and of Aggregate Consumer Expenditures on Veterinary Services by Animal Type, 2006 (percent)
  • Figure 2-3: Share of Pet Households by Number of Visits to Veterinarian in Past Year: Total, Dog, Cat, 2006 (percent)
  • Figure 2-4: Share of Pet Service Sales in Independent Pet Stores: Grooming vs. Other, 2007 vs. 2008 (percent)
  • Figure 2-5: Likely Pet Market Cutbacks, 2008 (percent) Sagging Travel Market a Bad Sign for Boarding Category
  • Figure 2-6: "Consider My Pet(s) Part of the Family": By Percent of Pet, Dog/Cat, Dog and Cat Owners, February 2009
  • Figure 2-7: Percentage of Dogs and Cats Age 6 and Over: 1996 vs. 2006 (percent)
  • Figure 2-8: U.S. Retail Sales of Pet Medications: 2003, 2007 and 2012 (in billions of dollars)
  • Figure 2-9: Percentage of Pet Specialty Retailers Planning to Add Pet Care Services in Next Year, 2005-2007 (percent)
  • Figure 2-10: Household Penetration Rates for Selected Dog- or Cat- Owning Classifications: 2004 vs. 2008/09 (percent of U.S. households)
  • Figure 2-11: Share of Total U.S. Pet Market Expenditures: $70K+ vs. Under $70K Income Brackets, 1997-2007 (percent)
  • Figure 2-12: Share of U.S. Pet Market Expenditures by Category: $70K+ Income Bracket Households, 1997 vs. 2007 (percent)
  • Figure 2-13: "Consider My Pet(s) to Be Part of the Family": PONK Households vs. POWK Households, 2009 (index)
  • Figure 2-14: PONK (Pet Owner/No Kids) Households as Dog/Cat
  • Figure 3-1: PetSmart/Petco Share of Boarding/Grooming/Training Market: 2000, 2004 and 2008 (percent)
  • Figure 3-2: Percentage of Pet Specialty Retailers Planning to Add
  • Figure 3-3: Top Challenges Pet Specialty Retailers Face in Next Two Years: 2007-2008 vs. 2008-2009 (percent)
  • Figure 3-4: Average Profit Margin for Ancillary Services in Pet Specialty Stores, 2004-2007 (percent)
  • Figure 5-1: Types of Services: By Percentage of Pet Care Facilities Offering, 2009
  • Figure 5-2: Average and Median Percentage Increases in Pet Care Service Provider Revenues: By Type of Service, 2008-2009
  • Figure 5-3: Pet Care Service Provider Revenue Expectations for 2009 (percent)
  • Figure 5-4: Percentage of Pet Care Service Providers: By Type of Advertising/Promotions Used, 2009
  • Figure 5-5: Types of Services Pet Care Facilities Have Added in Past 5 Years, 2009 (percentage adding)
  • Figure 5-6: Types of Boarding Services Added in Past 5 Years, 2009 (percentage adding)
  • Figure 5-7: Types of Services Pet Care Facilities Expect to Add in 2009 (percentage expecting to add)
  • Figure 5-8: Number of PetSmart PetsHotels in Operation: 2005, 2007 and 2009
  • Figure 5-9: Percentage of Pet Specialty Retailers Offering or Planning to Add Boarding Services, 2005-2007
  • Figure 5-10: Percentage of Pet Specialty Retailers Offering or Planning to Add Daycare Services, 2005-2007
  • Figure 5-11: Types of Groom Spa Services Offered by Pet Care Service Providers, 2009 (percent offering)
  • Figure 6-1: Grooming Methods Used by Dog Owners, 2006 vs. 2008(percent of dog owners)
  • Figure 6-2: Average Expenses for Dogs: Mobile Grooming vs. Salon Grooming, 2006 vs. 2008 (in dollars)
  • Figure 7-1: Percentage of Dog Owners Using Obedience Training
  • Figure 7-2: Percentage of Pet Specialty Retailers Planning to Add Obedience and/or Agility Training in Next Year, 2004-2007
  • Figure 8-1: Usage of Pet Sitting at Home by Dog and Cat Owners in Past Six Months: 2002, 2004, 2006 and 2008 (percent of pet owners who use any service)
  • Figure 9-1: Household Penetration Rates for Selected Dog- or Cat-
  • Figure 9-2: Dog or Cat Ownership Rates by Age Bracket, 2004 vs. 2008/09 (percent of U.S. households)
  • Figure 9-3: Use/Influence of the Internet: Adults Overall vs. Dog or Cat Owners, 2008/09 (percent and index for U.S. dog or cat owners)
  • Figure 9-4: Dog or Cat Owners as Consumers: Selected Media & Marketing Psychographics, 2008/09 (percent and index for U.S. dog or cat owners)
  • Figure 9-5: Dog or Cat Owners as Consumers: Selected "Green" Psychographics, 2008/09 (percent and index for U.S. dog or cat owners)
  • Figure 9-6: Percent of Pet Owners Who Use Professional Pet Care Services: By Type of Service, February 2009
  • Figure 9-7: Percentage of Dog Owners and Cat Owners Using Pet Care Services in Past Six Months: 2002, 2004, 2006 and 2008 (percent of total dog or cat owners)
  • Figure 9-8: Percent of Dog Owners Who Use Dog Care Services: By Type of Service, February 2009
  • Figure 9-9: Percent of Cat Owners Who Use Professional Cat Care
  • Figure 9-10: $70K+ Income Household Share of Average U.S. Household Expenditures on Veterinary Services and Pet Care Services, 1997 vs. 2007 (percent)
  • Figure 9-11: Likely Pet Market Cutbacks, 2008 (percent)